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JBL E25BT disconnected

This question relates to connecting a JBL E25BT BUY NOW to an Apple iPhone 6 BUY NOW

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My JBL E25BT can connect to any phone using bluetooth, the problem is after almost 30 secs idle, it disconnects and hang up. The only way to stay connected is to continuously play music. Is there anybody experiencing this kind of problerm? and anybody know how to fix this? Thanks in advance.
Question by Jr 9:24am, 16th November 2017

There are 33 responses to this question including 4 solutions and 5 others deemed noteworthy

Juan (Admin) responded : 1:42pm, 19th November 2017 (2 years ago)
What coloured lights is it showing before/during/after this?

GG responded : 10:18am, 23rd November 2017 (2 years ago)
I have the same issue when E25BT is connected to either Macbook or iPhone. Seems like the earphones get hung up. Colored light shows blue when this happens which is similar when it is working perfectly. Currently, I reset by connecting earphones to a power source.

liewwk responded : 12:30am, 7th December 2017 (2 years ago)
me too .. iphone, huaiwei same after a while seem HANG need reset using usb connection

Disrupjon responded : 10:11am, 5th January 2018 (2 years ago)
Exact same problem with GG. Everything works fine until last week. Can connect and no problem with continuous playback, disconnects after a few seconds of idle with blue LED. After that any devices cannot connect anymore and need to reset via power source. Emailed JBL a wk ago with no reply. FML.

Anonymous responded : 7:58am, 16th January 2018 (2 years ago)
is there a solution to this ?

Antoine responded : 8:24am, 31st January 2018 (2 years ago)
For me, it works fine until sound is running on the PC (youtube or similar). Once youtube is off, then it stays connected for 1 or 2 minutes, and disconnects. At that moment, blue light (not blinking), and impossible to shutdown, only possible to reset via USB charger.

anonymous responded : 3:02pm, 1st February 2018 (2 years ago)
How to fix:

1. Turn on the JBL E25BT
2. Pair and connect the headphone with the latest device
3. 1
4. Now the headphone can be discovered by a new device, pair a new one.

I hope this help you

Jesus Santos responded : 5:59pm, 8th February 2018 (2 years ago)
same problem :(

i tried the solution mentioned by Gustavo, but doesnt work :(

i bought then 1 week ago


Xosnik responded : 5:09pm, 14th February 2018 (2 years ago)
The solution is useless in this case since headphones are stuck being on. You cant turn it on and you cant turn it off. No button combination works and the only solution that works for me is connecting to power via usb, which was already mentioned. Its really annoying because I dont always have power bank with me when outside...

Fulvio Carmo responded : 10:10pm, 20th March 2018 (2 years ago)
I have the same problem, have a solution for this problem?

Marius Flatin responded : 8:40pm, 22nd March 2018 (2 years ago)
same headphones, same problem. I really need solution since i bought them on vacation in a far away country i cannot go to store and complaint

Antoine responded : 1:28pm, 28th March 2018 (2 years ago)
I contacted JBL Support, and they will replace my device.

ella napili responded : 8:44am, 17th April 2018 (2 years ago)

Hi I hae experienced trouble in my headset E25bt its always disconnect.. I just bought this 3 weeks from now . How to fix it? ... Thank you

Belle responded : 4:42am, 12th May 2018 (2 years ago)
Gustavos solution worked for me!

Disrupjon responded : 11:11am, 18th May 2018 (2 years ago)
This might be a factory defect for this model. Shit

eduardo oliveira responded : 6:59pm, 29th May 2018 (2 years ago)
I have the same problem. I bought a JBL E25BT and it stop playing.
The JBL vendor change my device but the problem continues with a new one.
I think it is a factory problem needed to be resolved by JBL. Can they give my money back!!!

eduardo oliveira responded : 7:35pm, 29th May 2018 (2 years ago)
I have the same problem. I bought a JBL E25BT and it stop playing.
The JBL vendor change my device but the problem continues with a new one.
I think it is a factory problem needed to be resolved by JBL. Can they give my money back!!!

Callum McCracken responded : 9:03am, 2nd June 2018 (2 years ago)
try forgetting and then reconnecting with the device.

E.g. on Mac
1. Connect headphones with USB
2. Open Bluetooth menu
3. Forget device labelled JBL E25BT
4. Disconnect headphones and hold down power button until the sonar sound is heard
5. Pair the newly discoverable headphones with device

Aque Ue responded : 1:24pm, 30th July 2018 (1 year ago)
Solution is simple! Simply, forget this device and then press the power button of the JBL E25BT, until the sonar sound is heard and then select such divice.

Antoine responded : 1:41pm, 30th July 2018 (1 year ago)
Second device, same issue... even forgetting and factory settings are not useful.

Viktor responded : 3:56pm, 7th August 2018 (1 year ago)
So, I bought my JBL E25BT just a week ago and had the same issue that it would connect only for 10 to 20 seconds. While charging them I noticed that the white light that shows that the headphones are charging flickers, so i'm guessing that it is a loose connection. Now i try to load it on a safe spot where the cable cant move, because after charging it once this way, it worked flawlessly for me.

Jaikishan Chhabaria responded : 4:48pm, 7th August 2018 (1 year ago)
Same device, connectivity problem, after 20 seconds it goes to idle mode (does nothing after that) and have to connect to USB to turn it of. Tried forgetting device and other tricks but doesn't work. Any solution?

Oscar Lo responded : 3:34pm, 6th December 2018 (12 months ago)
solution provided by Callum McCraken and Aque Ue works fine!!! Thank you
After remove device on laptop and iphone, and pairing again with laptop, now is working fine

Andr responded : 7:43pm, 15th December 2018 (12 months ago)
I solved the problem the fallowing way:

Turn on the device
Turn it off by pressing + and - together
Turn it on again
Problem solved

LEO MENESES responded : 4:20pm, 29th December 2018 (11 months ago)

Ashish N responded : 8:00am, 4th January 2019 (11 months ago)
I have also run into this issue, and I have tried all the suggestions in this thread and none of them work.

Brett Lee responded : 5:48pm, 7th January 2019 (11 months ago)
I have had this issue with two sets of these headphones now. I am only able to get them to work again temporarily by plugging into a power source and then re-pairing. I have already had one set replaced by JBL and now I am just convinced that this is a larger problem with these headphones. Do not buy these headphones.

Eduardo Favila responded : 11:39am, 10th January 2019 (11 months ago)
Agree with Brett Lee.
My phones work when they want to.
Sometimes, it turns off by itself.
Bad quality product.

Anonymous responded : 3:15am, 25th January 2019 (10 months ago)
Agree with Brett Lee. No accountability on the part of JBL at all? Defective product design fulls stop.

ASC responded : 10:02am, 12th February 2019 (10 months ago)
Andr solution worked for me as well.
- Removed JBL E25BT from all devices (laptop and iphone6 in my case)
- charged the JBL E25BT with USB
- turned it on (no sonic sound was heared - when it's ready to pair) - blue light flickered
- pressed + and - simultaniously
- JBL E25BT went off
- Pressed it on again, heard sonic sound to pair
- Within 5 seconds the Iphone recognized it.

Hopes this helps others as well.

For me only positive experiences with this product. Good battery life and very okay sound!


Daniel Silvapa responded : 5:36pm, 16th February 2019 (10 months ago)
none of the solutions has worked for my JBL from disconnecting and hangin up. I think its a factory issue. :-c

Kamal responded : 5:54am, 21st February 2019 (9 months ago)
JBL E25BT fast blinking blue light turn on when turn on button is pressed but it turn off once the turn on button is release.

Richard John responded : 10:46pm, 31st May 2019 (6 months ago)
While reading all these answers I tried a way to reset
HOLDING DOWN THE - and + Button together, yes it worked!!! The headset Reset and was again visible while my phone scanned - and I cud pair it again.

Problem i faced : After unpairing device my phone would not find the headset in search nor headset would come to pairing mode.

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