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JBL E25BT suddenly not connecting to devices it worked with previously

This question relates to connecting a JBL E25BT BUY NOW to a Cell phone and laptop BUY NOW

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There are 25 other questions relating to the JBL E25BT - click here to view.   3 of the answers include responses marked as solutions.
I have had these earphones for a while. Very happy with them. Until recently... I can't connect to any devices I've previously connected to.

I forgot the device and tried to reconnect. Nothing.
Checked the charger and tried to reconnect.
Nothing.


Now the earphones don't even get discovered anymore. I hear the tone, I see the blue flickering.

But nothing....
Please help.
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Question by Kobus Roux 6:22am, 7th April 2019

There are 6 responses to this question including 1 solution and 1 other deemed noteworthy

Chris (Admin) responded : 2:48pm, 8th April 2019 (1 year ago)
Can you confirm how many/what devices you have tried pairing to again ?

Kobus responded : 4:36pm, 8th April 2019 (1 year ago)
Hello there, Chris.

Yes sir, I've tried two other devices - one (never before connected iPhone 6). Sadly the sweetness of the apple turned sour. No luck.
Second device was a laptop (I have previously connected to the earphones with this laptop but did not use them together recently).

First try - no luck.
Forget connection, try again
Can't even discover the headset.

That makes 4 devices in total which couldn't discover my headset.
2 laptops - one frequently used.
2 cellphones - one frequently used, one never connected before.

Luis (Admin) responded : 6:17pm, 8th April 2019 (1 year ago)
These can often be reset by pressing + and - simultaneously. Can you try that and confirm? It should turn off the device by doing it and when you turn on again be able to pair properly.

Kobus Roux responded : 12:45am, 10th April 2019 (1 year ago)
Hey, Admin Luis.

I have tried this multiple times. Thanks for the advice.
Doing this hasn't helped at all. The issue is still there.

Speaking to a representative from JBL now. They don't seem too keen to help me either.

Abhilash Mulay responded : 6:34pm, 9th February 2020 (6 months ago)
Hey admin ,
The solution worked for me ..thanks for the info.

JohnL responded : 7:20am, 5th March 2020 (5 months ago)
I have same problem. Not connecting and I have pressed the two buttons.

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