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JBL Reflect Mini : LED Stuck on, unable to power on, off, or connect

This question relates to connecting a JBL Reflect Mini BT BUY NOW to an iPhone 8 BUY NOW

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There are 37 other questions relating to the JBL Reflect Mini BT - click here to view.   5 of the answers include responses marked as solutions.
Every so often, when I put the headphones in my pocket, I'll get them out after a few hours to use them and the LED is on, both blue and red at the same time. If I hold down the power button, nothing happens. The light stays on, but the headphones aren't able to connect, like they're stuck in limbo, between on and off.

I cant seem to find a button combination thats a hard reset. The only thing that fixes it is plugging them into a power source, but if Im out somewhere traveling that isnt always an option until I get where Im going, which means Im without headphones until then. Kinda frustrating.

If I press and hold the on/off button and the volume - button for a few seconds, the light blinks red for several seconds before both LEDs turn back on, still in limbo.

Holding power on/off and volume + does nothing. Holding the two volume +- does nothing. Anyone have any ideas of what I can do as a quick out and about fix?
Question by James 1:13pm, 8th June 2018

There are 4 responses to this question including 2 solutions and 1 others deemed noteworthy

Ora Levery responded : 3:56pm, 24th February 2019 (9 months ago)
I have used these a few times and they worked ok. Then, when I turned it on it went into pairing mode and would not come out of pairing mode, I charged it and when I turned it on it went back into pairingmmode. So....on my iPhone I used forget this device (I un-paired it) on my iPhone and re-paired it (remember, it wouldn't come out of pairing mode) and after that, it came out of pairing mode and it worked as advertised. I hope this helps.

Don responded : 5:58pm, 23rd March 2019 (9 months ago)
This problem arose today while I was at the gym - had never arisen in the 7 weeks I've owned these phones until today. My ipod touch 6th gen would not connect to the JBL Reflect Mini 2 even though I was in range and the JBL was fully charged and powered ON with the blue light showing. After several more unsuccessful connects I tried turning the JBL power OFF but the light stayed on. GOOD news: I found another post on this problem indicating that plugging the JBL back into the charger for a few minutes will turn the blue light off when unplugged - and the phones will work. Trying both that maneuver plus the forget and re-pair steps indicated above now have my headphones working. Unfortunately this clearly indicates a major product defect! As I cannot return these headphones to the place of purchase (past the time limit) I may need to make a warranty claim. Needless to say I will not be buying any JBL products in the future nor any Bluetooth products.

Jega responded : 10:24am, 2nd May 2019 (7 months ago)
I had the same problem and called the customer care the steps by them resolved the problem
1) Reset the earphone.
a) Switch on the earphone
b) Press + and - buttons for about 5 seconds
c) you will hear 3 beeps and the earphone gets switched off
2) Go to your mobile and remove the history of JBL Mini reflect 2 paired device
3) Switch on the ear phone
4) Make new pairing.

It worked for me. If its still not workin then would suggest to call their support.



Nivern responded : 1:57am, 15th June 2019 (6 months ago)
Hi does any one have a problem with the left hand side earphone were the volume is very low.

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