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JBL Tune 500 BT : Charging Issue

This question relates to connecting a JBL Tune 500 BT BUY NOW to a Samsung Galaxy Smartphone BUY NOW

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When I plug in the headphones to charge, the red light indicator turns on (as it should) but promptly turns off again. When I disconnect the headphones and reconnect them again (this time with a different wire), the same issue repeats itself. It turns out that the headphones are, in fact, not charging either as when I attempt to connect them to my devices, they give the low battery audio prompt.

Please help.
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Question by Yqsh 6:24pm, 27th August 2021

There are 4 responses to this question including 1 solution

John (Admin) responded : 2:07am, 29th August 2021 (2 years ago)
Are you able to rule out problems with charger/cabling by using another cable/power source?
Mike responded : 2:06am, 23rd November 2021 (2 years ago)
I have the exact same issues. Tried different chargers, cables, etc, nothing helped. The headset is only 1 week old. May return it if I can't find a quick answer,
Pedro (Admin) responded : 11:22am, 14th May 2022 (1 year ago)
Something to try Mike:

1) Find the power button on your specific JBL headphones. Press to turn off the device. The device will likely give a confirmation sound when turning off.
2) Long-press the 'Volume UP' and 'Volume Down' together. Hold them like this for at least for 20 seconds.
3) The device should make a sound, at which point you can release them. This should have run the reset process.
Lo responded : 9:08pm, 23rd December 2022 (9 months ago)
im not sure how to respond to Perdo (Admin) but i want to thank you so much! theyre charging now :)
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