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JBL Tune 500 BT that switches off unnecessarilly

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When I try charging my JBL Tune 500bt, the red light turned on and then started blinking rapidly.

When I try to power on, at some point powers up but when you have twisted the right ear speaker at a certain angle and is able to connect to my phone. However it powers off soon after with just a slight movement from that angle.
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Question by Wanangwa 2:48am, 29th August 2021

There are 4 responses to this question including 1 solution

Pedro (Admin) responded : 11:13am, 1st September 2021 (3 weeks ago)
So if you don't touch it once turned on and play music through it does it stay on or does it still turn off rapidly ?


Wanangwa responded : 4:18am, 2nd September 2021 (3 weeks ago)
If I don't touch it once turned on and play music through it, it stays on and keeps on playing the music, but once I touch it and moves that right ear piece from that then it powers off. Can it be an issue with the cable may be?

Juan (Admin) responded : 11:14am, 2nd September 2021 (3 weeks ago)
Ok so yes it seems to unfortunately be an issue only with the internal cabling. So there is not much we can say to assist remotely other than if it is within warranty get it exchanged and if not, if you know someone comfortable to open it and attempt a repair maybe this can be done. It's going to be very simple to fix most likely but you do need to know what you are doing.

Wanangwa responded : 11:21am, 2nd September 2021 (3 weeks ago)
Thanks

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