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JBuds won't connect

This question relates to connecting a JLab Audio JBuds Pro BUY NOW to an Apple iPhone 6s BUY NOW

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This morning I woke up and I took a shower, my earbuds were in my room. I went into my room to listen to some music wihout everyone complaining about it and went to turn on my headphones. I held the button for 3 seconds to turn it on, it didnt turn on. I plugged them in to see if that was the problem and within five minutes they were fully charged. However, they still wont turn on. What should I do?
Question by Zoe 5:37pm, 2nd December 2018

There are 5 responses to this question

Andy (Admin) responded : 12:52am, 6th December 2018 (6 months ago)
That doesnt sound like a proper charge. I'd leave them charging for some hours to see if they recover.
Zoe responded : 1:30am, 6th December 2018 (6 months ago)
I forgot to mention that before this, they had been charging for at least an hour
Pedro (Admin) responded : 10:06am, 6th December 2018 (6 months ago)
I'd still charge them for longer ideally, say 4/6 hours. Also, when charging do they function as normal ?
Zoe responded : 1:50am, 9th December 2018 (5 months ago)
When charging, they work normally, but as soon as I take them off they act like theyre dead.
Pedro (Admin) responded : 5:00pm, 9th December 2018 (5 months ago)
This sounds like it might be a problem with the internal batteries, I'd try to get exchanged with your retailer if in warranty.
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