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Arteck MW162 Mouse not pairing whilst keyboard does

This question relates to connecting an Arteck MW162 Mouse BUY NOW to a Raspberry Pi Foundation Raspberry Pi 4 BUY NOW

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There is 1 other question relating to the Arteck MW162 Mouse - click here to view.   1 of the answers is marked as a solution.

There is also 1 other question relating to the Raspberry Pi Foundation Raspberry Pi 4 - click here to view.
My keyboard will pair up but my wireless Arteck MW162 mouse but will not pair with my raspberry pi 4
Question by tim 7:42pm, 27th March 2022

There are 8 responses to this question including 1 solution

Pedro (Admin) responded : 11:35pm, 5th April 2022 (2 years ago)
Are you sure that the mouse works? ie, if you use the devices with their provided usb receiver on another device, say a Windows PC does it work ?

Will responded : 4:10pm, 12th April 2023 (1 year ago)
I am having the same issue with my Windows PC and have tested on another laptop. The keyboard is still connecting but the mouse has stopped working. Any advice?

Pedro (Admin) responded : 8:06pm, 12th April 2023 (1 year ago)
Will have you tried deleting the pairing on the computer and starting all over with a new pairing ?
You are also sure battery levels are good ?

Tom responded : 5:40pm, 17th April 2023 (1 year ago)
Can confirm, I started having this exact problem this morning. On a Mac with Ventura as OS. Saw that there is a pending update to Ventura 13.3.1, so downloading that now.

Tom responded : 5:45pm, 17th April 2023 (1 year ago)
Will also add that I charged the mouse for several hours (with a working charger) and the red light under the mouse does not turn on. Was working fine last night. Thanks!

Tom responded : 6:30pm, 17th April 2023 (1 year ago)
Well, it's working now. And I strongly suspect the charger simply wasn't pushed far enough into the outlet. Apologies for the false alarm.

Will responded : 6:34pm, 17th April 2023 (1 year ago)
Hi all, just following up as I was able to resolve the issue with Arteck customer support. See solution below:

After the keyboard is connected to your computer, please unplug the USB receiver and ready to connect with the mouse.
1. Press and hold the mouse wheel and right-click key, don't loosen.
2. Turn on the mouse, and release the wheel and right-click key after two seconds, the indicator light will be blinking.
3. Move the mouse close to the USB port, please plug the USB receiver to the USB port of your computer quickly.

John (Admin) responded : 7:24pm, 17th April 2023 (1 year ago)
Thanks so much for sharing Will!

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