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Tzumi Sound Mates : Mine don't have a multifunction button at all

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How do I control them without a button on them?
Question by Kelli Fowler 6:51pm, 9th August 2019

There are 14 responses to this question including 1 solution

Chris (Admin) responded : 3:08am, 14th August 2019 (5 months ago)
There is no button on the back of them like in this photo ?

Ozzie responded : 5:50am, 28th August 2019 (5 months ago)
I am having the same problem I got mines at home depot and i cant get them to show up one any of my devices i try to connect to

Greg responded : 9:57am, 10th November 2019 (2 months ago)
I am having the same problem I got mines at home depot and i cant get them to show up one any of my devices i try to connect to

Anne T Keane responded : 12:29am, 7th December 2019 (2 months ago)
I also bought my Tsumi Soundmates from the Best Buy machine nt he airport and they have no multifunction buttom. For the first few months they were pairing but now although they say they are pairing, Tsumi never shows up on my iPhone bluetooth pairing screen and I can not get them to connect. Please, if anyone has figured this out could you enlighten me? I bought them on my way on a trip and dont have a receipt to return them. Thanks!

Dan Leo responded : 11:16am, 13th December 2019 (1 month ago)
Take both earbuds out, wait a few minutes. (I set mine down on the table) they should slow down flashing (red and blue) once they are both flashing super slow (about 1 or 2 secs between flashes) place them both back in the case. Take them out and only press one to pair on your Bluetooth setting (select only one Tzumi Soundmate when pairing from your phone) should be all good from there. Hope this helps

h3hound responded : 3:52pm, 16th December 2019 (1 month ago)
Yes, there are models that do not have any physical buttons. I found that the right bud will respond to taps around or above the silver ring. So far I have been able to play/pause only.
As far as I know, this doesnt help with auto-pairing.

good luck.

ERIC GOVENDO responded : 10:07pm, 29th December 2019 (4 weeks ago)
Mine worked for three days no problems on fourth day they didn't show up on Bluetooth list on any of my devices. Got them from home depot and tried all the suggestions to reset and pair them and they don't have multifunction buttons. Nothing worked I wouldn't get another pair waste of thirty bucks

Juan (Admin) responded : 6:16pm, 30th December 2019 (4 weeks ago)
Eric,yes there are indeed two models of the SoundMates, the newer ones don't have a button. Does the tip from Dan above doesn't help ?

Kelli Fowler responded : 12:58am, 31st December 2019 (4 weeks ago)
Yes but mine don't flash red they just flash blue and then the left earbud shuts off and then the right shuts off like a minute afterwards. They also don't say "pairing" anymore when I take them out of charging case

Monica responded : 11:37am, 1st January 2020 (3 weeks ago)
I bought mine 2 days ago and found that it doesnt have a multi function button as well. The right ear constantly blinks blue but the left ear has no light at all and have been unsuccessful at pairing even just one pod to my phone. Seems totally useless or defective. Can you give us a better solution to this?

Bob responded : 4:40am, 3rd January 2020 (3 weeks ago)
Total junk, Only one plays music. Returned first pair to Home Depot thinking they were defective. Second pair was no better. Bringing back second pair to get a refund.

ERIC GOVENDO responded : 11:50am, 3rd January 2020 (3 weeks ago)
Wow so I guess there is no way to fix them yep I'm with Bob taking them back for a refund.

stephanie responded : 2:23am, 5th January 2020 (3 weeks ago)
I've tried everything but can only get one to work. I'm going to take mine back too. What a rip off.

Paul responded : 8:46pm, 16th January 2020 (1 week ago)
both earbuds(no button) have the pause function. tap quickly twice it pause
right bud can forward (skip) - tap 3 times quickly and hold the last tap
same thing for the left it skip back
still didn't find a way to turn off without putting them back in case

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