Chris (Admin) responded : 3:08am, 14th August 2019 (2 years ago)
There is no button on the back of them like in this photo ? https://tzumi.com/products/soundmates-wireless-bluetooth-earbuds-with-protective-charging-case
Ozzie responded : 5:50am, 28th August 2019 (2 years ago)
I am having the same problem I got mines at home depot and i cant get them to show up one any of my devices i try to connect to
Greg responded : 9:57am, 10th November 2019 (1 year ago)
I am having the same problem I got mines at home depot and i cant get them to show up one any of my devices i try to connect to
Anne T Keane responded : 12:29am, 7th December 2019 (1 year ago)
I also bought my Tsumi Soundmates from the Best Buy machine nt he airport and they have no multifunction buttom. For the first few months they were pairing but now although they say they are pairing, Tsumi never shows up on my iPhone bluetooth pairing screen and I can not get them to connect. Please, if anyone has figured this out could you enlighten me? I bought them on my way on a trip and dont have a receipt to return them. Thanks!
Dan Leo responded : 11:16am, 13th December 2019 (1 year ago)
Take both earbuds out, wait a few minutes. (I set mine down on the table) they should slow down flashing (red and blue) once they are both flashing super slow (about 1 or 2 secs between flashes) place them both back in the case. Take them out and only press one to pair on your Bluetooth setting (select only one Tzumi Soundmate when pairing from your phone) should be all good from there. Hope this helps
h3hound responded : 3:52pm, 16th December 2019 (1 year ago)
Yes, there are models that do not have any physical buttons. I found that the right bud will respond to taps around or above the silver ring. So far I have been able to play/pause only.
As far as I know, this doesnt help with auto-pairing.
good luck.
ERIC GOVENDO responded : 10:07pm, 29th December 2019 (1 year ago)
Mine worked for three days no problems on fourth day they didn't show up on Bluetooth list on any of my devices. Got them from home depot and tried all the suggestions to reset and pair them and they don't have multifunction buttons. Nothing worked I wouldn't get another pair waste of thirty bucks
Juan (Admin) responded : 6:16pm, 30th December 2019 (1 year ago)
Eric,yes there are indeed two models of the SoundMates, the newer ones don't have a button. Does the tip from Dan above doesn't help ?
Kelli Fowler responded : 12:58am, 31st December 2019 (1 year ago)
Yes but mine don't flash red they just flash blue and then the left earbud shuts off and then the right shuts off like a minute afterwards. They also don't say "pairing" anymore when I take them out of charging case
Monica responded : 11:37am, 1st January 2020 (1 year ago)
I bought mine 2 days ago and found that it doesnt have a multi function button as well. The right ear constantly blinks blue but the left ear has no light at all and have been unsuccessful at pairing even just one pod to my phone. Seems totally useless or defective. Can you give us a better solution to this?
Bob responded : 4:40am, 3rd January 2020 (1 year ago)
Total junk, Only one plays music. Returned first pair to Home Depot thinking they were defective. Second pair was no better. Bringing back second pair to get a refund.
ERIC GOVENDO responded : 11:50am, 3rd January 2020 (1 year ago)
Wow so I guess there is no way to fix them yep I'm with Bob taking them back for a refund.
stephanie responded : 2:23am, 5th January 2020 (1 year ago)
I've tried everything but can only get one to work. I'm going to take mine back too. What a rip off.
Paul responded : 8:46pm, 16th January 2020 (1 year ago)
both earbuds(no button) have the pause function. tap quickly twice it pause
right bud can forward (skip) - tap 3 times quickly and hold the last tap
same thing for the left it skip back
still didn't find a way to turn off without putting them back in case
Terry Earlywine responded : 7:28am, 28th January 2020 (1 year ago)
Just like Paul said up above both earbuds(no button) have the pause function. tap quickly twice it pause
right bud can forward (skip) - tap 3 times quickly and hold the last tap
same thing for the left it skip back ..I can answer the phone hang up the phone NO PROBLEM have had mine for over 6 months now havn't had a single problem with them , bought at Home depot they also shut off if I take them out of my ears and set them down ,,go figure ..hope this helps
Bob responded : 9:18am, 4th March 2020 (1 year ago)
My sound mate for the right ear is fully charged and wont charge in the case to reset, it is also off apparently and will not pair to my phone. I do not have a multifunction button. How do I get my right earbud to work? Its battery doesnt drain when its out of the charging case because it is off so I cant just let it die and try again. No light flashes on the earbud either. I have been experiencing this problem for a few days now and would greatly appreciate any advice!
DUDE responded : 7:18pm, 27th March 2020 (11 months ago)
Mine worked fine for the first couple of months but then they stopped showing up to connect on any devices. The red charging light on my left earbud also stopped working. Mine are the ones without any buttons. If anybody knows how to solve this problem, please tell me!
Rylea responded : 10:12pm, 23rd April 2020 (10 months ago)
Only the right side will play music and the left one id disconnected all the manuals say how to fix it with the multipurpose button but I don't have that does anyone know how I can pair them together without that button
Archie responded : 6:09pm, 12th August 2020 (7 months ago)
Yeah, mine finally work again. I was about ready to chuck 'em against the wall.
I think this is how I got them to work again.
1. Turn off Bluetooth on your phone.
2. Set both pods on table for 5 min to make sure they turn off.
3. Put pods back in the case.
4. Turn on Bluetooth and scan to remove any instance of tzumi
5. Remove whichever pod was flashing red/blue.
Mine was left but now it's right.
6. Should connect.
7. Remove other pod. Should connect.
To put away I do the reverse order of above.
Hope this helps
JD responded : 8:22am, 11th September 2020 (6 months ago)
No physical button? To connect you must go to the Bluetooth settings on your phone and start it scanning. Quickly take one earpiece from the case, then the other. If your phone is scanning, there will be a very short time when they will show up for pairing. This is the moment when the buds are pairing to each other. You have to be quick. If they do not appear, put them back into the case, start your phone scanning and try again, one at a time.
FredRock responded : 12:03am, 13th December 2020 (3 months ago)
I think that it is important to point out that when tapping the location is critical. Note that in the instructions it says "Tap the earbuds LED"
The tiny little hole where the light comes out when it is blinking... It's kinda hard to find...
Caitlin responded : 3:29am, 25th February 2021 (2 weeks ago)
Mine wont ever flash unless they are on the charger they are total crap
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