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Cowin E7 : My Cowin headphones still charge but wont turn on

This question relates to connecting a Cowin E7 BUY NOW to an Apple iPhone Xr BUY NOW

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I can still charge my headphones but when I try to put them on Bluetooth or Noise Cancellation it doesnt work. It happened yesterday when it was connected to my phone and all of a sudden it disconnects and never turns back on.
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Question by Sheyon 5:31am, 26th July 2022

There are 5 responses to this question including deemed noteworthy

Sheyon responded : 7:35am, 27th July 2022 (3 weeks ago)
I forgot to add this. Basically when I charge it, the red light comes on like its supposed to, but when I turn it on the light never comes on.

Juan (Admin) responded : 8:12am, 28th July 2022 (2 weeks ago)
It sounds like you might have an internal battery issue but just to check have you tried resetting the device ?
This can be done by pressing + and - simultaneously and holding down for 5 seconds.

Sheyon responded : 9:17am, 29th July 2022 (2 weeks ago)
I tried but the light still wont come on.

Andy (Admin) responded : 10:07am, 29th July 2022 (2 weeks ago)
So basically there is never a light or sign of power when turned on and not plugged in to charge? If this is the case it would seem like a battery fault. If within warranty I'd return to your retailer.

Sheyon responded : 9:27pm, 29th July 2022 (2 weeks ago)
Ok thank you so much.

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