Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
When I sit my earbuds in the case they will light up red meaning they're charging then they will just stop completely no blue or red light sand I just purchased them at Walmart
- Question by Jordyn 2:14am, 31st July 2019
There are 7 responses to this question including 1 solution
Colin responded : 4:03pm, 3rd August 2019 (6 months ago)
My sound mates were perfect until i went to the beach and when i got home i noticed the right ear wasnt charging and Im mad!!!!!!!!!
Colin (Admin) responded : 11:28pm, 6th August 2019 (6 months ago)
Could it have become wet/damp Colin ?
Colin responded : 4:36pm, 8th August 2019 (5 months ago)
Oh my gosh yes it did fall in the wet sand so it did get a little damp!!!!!
Mike (Admin) responded : 4:40pm, 8th August 2019 (5 months ago)
This may well be a moisture issue. In theory though I would have expected after 5 days for them to have dried out.
We've had other users that had success getting one of the earbuds when dead working again by placing them both in the charger and taking them in and out whilst its on and then turning the charger off/on whilst they were in it. Occasionally playing around with the charging case like this has brought them back to life.
Colin responded : 7:51pm, 8th August 2019 (5 months ago)
Thanks guys for helping me they are starting to charge again I thought they would never charge again
Juan (Admin) responded : 8:10pm, 8th August 2019 (5 months ago)
Fantastic Colin! Can you give any more clarity to exactly what you did to get them to start charging again ? This could help improve the advice given in future.
Colin responded : 8:14pm, 8th August 2019 (5 months ago)
well I was holding them than I accidentally dropped them and they started to charge and I was wondering well maybe they were in the wrong position since then they've been charging but at one point they stopped charging and then one was just charging And then they both started charging again and I thought it was weird.
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