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My earbuds won't charge and no lights come on on the case

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone XS Max BUY NOW

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When my earbuds are in the case they won't charge. No lights come on on the case but the buds them self will light up blue and red. I have read other reviews and topics and I haven't seen any that address just them not completely charging. HELP please!
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Question by Quiana 4:46pm, 3rd January 2019

There is 1 response to this question

Andy (Admin) responded : 8:05pm, 6th January 2019 (8 months ago)
If you waggle the cable into the charger does it do anything ? Are you able to try another cable/power source ?

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