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My earbuds won't charge and no lights come on on the case
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There are 264 other questions relating to the Tzumi Sound Mates - click here to view. 34 of the answers are marked as solutions.
There are also 3 other questions relating to the Apple iPhone XS Max - click here to view.
There are 264 other questions relating to the Tzumi Sound Mates - click here to view. 34 of the answers are marked as solutions.
There are also 3 other questions relating to the Apple iPhone XS Max - click here to view.
Troubleshooting tips
We have some extra troubleshooting tips for Tzumi Sound Mates and Apple iPhone XS Max devices - click to view
We have some extra troubleshooting tips for Tzumi Sound Mates and Apple iPhone XS Max devices - click to view
When my earbuds are in the case they won't charge. No lights come on on the case but the buds them self will light up blue and red. I have read other reviews and topics and I haven't seen any that address just them not completely charging. HELP please!
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Question by Quiana 4:46pm, 3rd January 2019
Question by Quiana 4:46pm, 3rd January 2019
There are 3 responses to this question
Andy (Admin) responded : 8:05pm, 6th January 2019 (1 year ago) If you waggle the cable into the charger does it do anything ? Are you able to try another cable/power source ?
Stacy Ricks responded : 4:15pm, 16th September 2019 (4 months ago) I am having the same issue. My case wont charge. Ive tried wiggling the cord and using other cords. Still nothing. Is the case defective? It charged for a few weeks and then stopped. They are still new, less than a month old. The case has not been outside, so no chance it has gotten damaged. It stays on my counter by the charger.
John (Admin) responded : 4:19pm, 16th September 2019 (4 months ago) Stacy, we've had lots of reports of this unfortunately. Try the recommendations in this post to see if that helps: https://www.bluetoothdoctor.com/question?my-earbuds-arent-charging-properly&ref=helpSimilarProb
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