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My left earbud does not turn on (lights blue and red do not flash)

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone 8 Plus BUY NOW

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I just bought these earbuds but my left earbud does not turn on (power on) so the the lights do not flash blue and red when I touch the multifunction button on this earbud. The right earbud work properly since it turn on because the lights blue and red flashes on it. In fact, I was able to pairing it with my cell phone and listen music on the right one. I wonder if this is a factory bad quality issue on the eardbud. Can anybody help me?
Note: the left earbud turns in red color when I put it on the charging chase.
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Question by Warner 5:23pm, 25th February 2019

There is 1 response to this question

John (Admin) responded : 11:16am, 28th February 2019 (2 years ago)
Have a look at the box of links to similar questions below.... we have some confirmed answers for this kind of problem with details as to how to reset and pair over in exact detail

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