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My left Tzumi Sound Mates earbud will not charge

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy J7 Crown BUY NOW

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When I put my right earbud in my case the case will have a blue light shine and the earbud will have a red light. But when I put the left one in it will show no light and neither will the case.
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Question by Ayden Baker 6:08am, 15th July 2019

There are 5 responses to this question including 2 solutions

Colin (Admin) responded : 12:05am, 26th July 2019 (4 months ago)
We've had quite a lot of reports of this but no solution I am afraid, it would seem they are faulty.

Mari responded : 3:23pm, 30th July 2019 (4 months ago)
I have a brand new pair, and I am having the same exact problem. Right earbud lights up and charges, but the left one does not.

Luis (Admin) responded : 4:20pm, 30th July 2019 (4 months ago)
Mari, if the left one is dead at all points, never showing a sign of life, even when charging then I would exchange them

Elizabeth responded : 6:17pm, 7th September 2019 (3 months ago)
I was having the same problem a few weeks ago but could never figure out how you fix it so I just ordered another pair and threw the other one away.

Rita responded : 9:08pm, 17th October 2019 (2 months ago)
i had the same issue, but i found a fix for my issue. left earbud not charging due to metal charging ports (inside case) were not completely in place in charging case, solution- used metal paper clip, inserted in charger case( two silver/golden ports) port and poked around it enough to get my left earbud to charge.

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