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My left Tzumi Sound Mates earbud will not charge

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy J7 Crown BUY NOW

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When I put my right earbud in my case the case will have a blue light shine and the earbud will have a red light. But when I put the left one in it will show no light and neither will the case.
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Question by Ayden Baker 6:08am, 15th July 2019

There are 3 responses to this question including 1 solution

Colin (Admin) responded : 12:05am, 26th July 2019 (4 weeks ago)
We've had quite a lot of reports of this but no solution I am afraid, it would seem they are faulty.

Mari responded : 3:23pm, 30th July 2019 (3 weeks ago)
I have a brand new pair, and I am having the same exact problem. Right earbud lights up and charges, but the left one does not.

Luis (Admin) responded : 4:20pm, 30th July 2019 (3 weeks ago)
Mari, if the left one is dead at all points, never showing a sign of life, even when charging then I would exchange them

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