Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
When I put my right earbud in my case the case will have a blue light shine and the earbud will have a red light. But when I put the left one in it will show no light and neither will the case.
- Question by Ayden Baker 6:08am, 15th July 2019
There are 5 responses to this question including 2 solutions
Colin (Admin) responded : 12:05am, 26th July 2019 (4 months ago)
We've had quite a lot of reports of this but no solution I am afraid, it would seem they are faulty.
Mari responded : 3:23pm, 30th July 2019 (4 months ago)
I have a brand new pair, and I am having the same exact problem. Right earbud lights up and charges, but the left one does not.
Luis (Admin) responded : 4:20pm, 30th July 2019 (4 months ago)
Mari, if the left one is dead at all points, never showing a sign of life, even when charging then I would exchange them
Elizabeth responded : 6:17pm, 7th September 2019 (3 months ago)
I was having the same problem a few weeks ago but could never figure out how you fix it so I just ordered another pair and threw the other one away.
Rita responded : 9:08pm, 17th October 2019 (2 months ago)
i had the same issue, but i found a fix for my issue. left earbud not charging due to metal charging ports (inside case) were not completely in place in charging case, solution- used metal paper clip, inserted in charger case( two silver/golden ports) port and poked around it enough to get my left earbud to charge.
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