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Onn TWS Earphones case is not charging why?

This question relates to connecting an Onn TWS Earphones BUY NOW to Any device BUY NOW

Every time I put my charger in to charge the case and earphones it don't work. When I put my charger in my kids' earphones case they charge.
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Question by hiii 8:43am, 22nd April 2020

There are 3 responses to this question

Colin (Admin) responded : 7:28pm, 23rd April 2020 (2 years ago)
So to clarify, you have two sets of the product and your charger doesnt work, the kids on does ? Have you tried the cable/power source of your kid's to ensure this isn't the issue ?

anonymous responded : 11:15pm, 22nd November 2021 (6 months ago)
My earphones have always been a bit glitchy, but for the past 1-2 days they haven't been pairing with my device or charging. I have tried restarting my device and "forgetting" the Bluetooth connection, but then my device can't find them again. I've also tried using different power sources and cables, but none of the lights on my earphones will turn on.

Pedro (Admin) responded : 1:51pm, 23rd November 2021 (6 months ago)
Have you been able to try charging from another charger/cable ?

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