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My speaker will shut off when I turn the volume up on both speaker and my cell phone

This question relates to connecting an Anker Soundcore Sport XL BUY NOW to a ZTE zmax pro z981 BUY NOW

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It will play fine at a normal level but as soon as I turn volume up the speaker shuts off. And disconnects from my phone.
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Question by Brittany Parker 9:37am, 24th July 2018

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Mike (Admin) responded : 10:58am, 31st July 2018 (2 years ago)
To check, it's always done this? And its definitely not battery level related ? And what about when connected to another phone, does it do it then? If you can do some investigation into this hopefully we can narrow it down.

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