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My Tzumi Soundmates are not working perfectly like I want them to. How do I connect both of them together to play and listen to music out of both earbuds?

This question relates to connecting a Tzumi Sound Mates BUY NOW to a LG Stylo 4 BUY NOW

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When I first bought them from Wal-Mart, only the right earbud would play music while the left said it was connected, but with no sound coming out. Now it's the opposite, I hear music coming out from the left side, but not from the right side. I've tried unpairing them from my phone and connecting them back, still the same problem. I tried fully charging them, and they are, but it's still the same problem. If someone can actually help and actually provide a thorough and detailed answer to my problem that would be greatly appreciated.
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Question by Arturo Hurtado 7:16pm, 12th October 2018

There are 18 responses to this question including 3 solutions and 5 others deemed noteworthy

Colin (Admin) responded : 11:42pm, 16th October 2018 (2 months ago)
To clarify, are you sure you are pairing the buds together before you pair them to the phone ?
Arturo Hurtado responded : 2:13am, 17th October 2018 (2 months ago)
I don't think so cause I did find out that if i hold the buttons longer than 6 seconds a double chime would sound, which is why I said only sound came from one side of the earbuds, and I assume that's the paring chime, unless I'm wrong. I messed with that to see if it'll work, but it never did. I just wanna know how, in thorough detail, how to pair the two buds together and then how, again, in thorough detail, to make sound come out of both earbuds.
Andy (Admin) responded : 1:10pm, 18th October 2018 (2 months ago)
There is a confirmed answer in another post about how to do this... .have a look here: https://www.bluetoothdoctor.com/question?tzumi-sound-mates-only-one-side-working
Brian Pipes responded : 8:02am, 19th October 2018 (2 months ago)
Same problem, the two buds won't pair! This piece of junk is getting returned!
David responded : 8:00pm, 19th October 2018 (2 months ago)
I think I may have a solution. Try resetting the Master Earbud before pairing.

To Reset the Master Earbud.

1. Hold down button on BOTH earbuds until you hear 2 chimes after the pairing prompt.
2. Then quickly press the button 2 times on the (left or right) master earbud until you hear a chime in that ear ONLY.

Connect Earbuds to Bluetooth
1. Press and hold BOTH earbuds until you hear the pairing Prompt in BOTH ears.
2. Select ONLY ONE Tzumi Soundmates in the Bluetooth options on the device. IF YOU SEE TWO OPTIONS YOU MAY HAVE TO REPEAT THE PROCESS OVER AGAIN.

3. Once device confirms Device Connected You should hear in both ears. Hope this helps.

alexis responded : 1:47am, 22nd October 2018 (2 months ago)
I had the same problem, the only way I got them to work together was to delete one of the earbuds off my phone and they paired together.

Anonymous responded : 5:06pm, 22nd October 2018 (2 months ago)
Ive tried everything nothing works any ideas?
Sterling responded : 3:34pm, 28th October 2018 (2 months ago)
This worked.. I couldnt get them to pair together until i reset them then i heard the chime

2018 (1 week ago) This response was confirmed as a possible solution to the question author's problem
I think I may have a solution. Try resetting the Master Earbud before pairing.

To Reset the Master Earbud.

1. Hold down button on BOTH earbuds until you hear 2 chimes after the pairing prompt.
2. Then quickly press the button 2 times on the (left or right) master earbud until you hear a chime in that ear ONLY.
Karen responded : 3:40pm, 31st October 2018 (1 month ago)
The answer above from Sterling worked perfectly. I had tried everything so as to not only hear out of one ear bud at a time, and nothing worked - until I tried his suggestion.
Anonymous responded : 1:28am, 6th November 2018 (1 month ago)
It worked
Melissa Cornett responded : 2:31am, 7th November 2018 (1 month ago)
It worked perfectly and Im so happy :)

Anonymous responded : 4:32am, 15th November 2018 (1 month ago)
Davids solution worked perfectly! I was on my last straw with these things! Thank you so much!!
Pads responded : 2:37am, 19th November 2018 (4 weeks ago)
David's suggestion to reset the master earbuds worked perfectly..thanks
Maosn responded : 10:41pm, 27th November 2018 (3 weeks ago)
How do you disconnect them from eachother
Anonymous responded : 3:57pm, 30th November 2018 (2 weeks ago)
Im trying that too. But it wont work for me. I hear the chime everytime, but it only pairs the left ear everysingle time. The right ear just turns on. I want my $30 back sound mates
shay sims responded : 6:19am, 1st December 2018 (2 weeks ago)
I try everything and its still not working .. I want my money bk !!!!

Anonymous responded : 4:56pm, 10th December 2018 (5 days ago)
i tried all of that in it still dont work
Jason responded : 7:55pm, 11th December 2018 (4 days ago)
David October 18th. THANK YOU I looked everywhere online even YouTube had nothing that worked. follow your instructions to a tee they are paired and I can finally hear out of both.

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