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My Tzumi Soundmates are not working perfectly like I want them to. How do I connect both of them together to play and listen to music out of both earbuds?

This question relates to connecting a Tzumi Sound Mates BUY NOW to a LG Stylo 4 BUY NOW

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When I first bought them from Wal-Mart, only the right earbud would play music while the left said it was connected, but with no sound coming out. Now it's the opposite, I hear music coming out from the left side, but not from the right side. I've tried unpairing them from my phone and connecting them back, still the same problem. I tried fully charging them, and they are, but it's still the same problem. If someone can actually help and actually provide a thorough and detailed answer to my problem that would be greatly appreciated.
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Question by Arturo Hurtado 7:16pm, 12th October 2018

There are 42 responses to this question including 4 solutions and 16 others deemed noteworthy

Colin (Admin) responded : 11:42pm, 16th October 2018 (7 months ago)
To clarify, are you sure you are pairing the buds together before you pair them to the phone ?
Arturo Hurtado responded : 2:13am, 17th October 2018 (7 months ago)
I don't think so cause I did find out that if i hold the buttons longer than 6 seconds a double chime would sound, which is why I said only sound came from one side of the earbuds, and I assume that's the paring chime, unless I'm wrong. I messed with that to see if it'll work, but it never did. I just wanna know how, in thorough detail, how to pair the two buds together and then how, again, in thorough detail, to make sound come out of both earbuds.
Andy (Admin) responded : 1:10pm, 18th October 2018 (7 months ago)
There is a confirmed answer in another post about how to do this... .have a look here: https://www.bluetoothdoctor.com/question?tzumi-sound-mates-only-one-side-working
Brian Pipes responded : 8:02am, 19th October 2018 (7 months ago)
Same problem, the two buds won't pair! This piece of junk is getting returned!
David responded : 8:00pm, 19th October 2018 (7 months ago)
I think I may have a solution. Try resetting the Master Earbud before pairing.

To Reset the Master Earbud.

1. Hold down button on BOTH earbuds until you hear 2 chimes after the pairing prompt.
2. Then quickly press the button 2 times on the (left or right) master earbud until you hear a chime in that ear ONLY.

Connect Earbuds to Bluetooth
1. Press and hold BOTH earbuds until you hear the pairing Prompt in BOTH ears.
2. Select ONLY ONE Tzumi Soundmates in the Bluetooth options on the device. IF YOU SEE TWO OPTIONS YOU MAY HAVE TO REPEAT THE PROCESS OVER AGAIN.

3. Once device confirms Device Connected You should hear in both ears. Hope this helps.

alexis responded : 1:47am, 22nd October 2018 (7 months ago)
I had the same problem, the only way I got them to work together was to delete one of the earbuds off my phone and they paired together.
Anonymous responded : 5:06pm, 22nd October 2018 (7 months ago)
Ive tried everything nothing works any ideas?
Sterling responded : 3:34pm, 28th October 2018 (7 months ago)
This worked.. I couldnt get them to pair together until i reset them then i heard the chime

2018 (1 week ago) This response was confirmed as a possible solution to the question author's problem
I think I may have a solution. Try resetting the Master Earbud before pairing.

To Reset the Master Earbud.

1. Hold down button on BOTH earbuds until you hear 2 chimes after the pairing prompt.
2. Then quickly press the button 2 times on the (left or right) master earbud until you hear a chime in that ear ONLY.
Karen responded : 3:40pm, 31st October 2018 (7 months ago)
The answer above from Sterling worked perfectly. I had tried everything so as to not only hear out of one ear bud at a time, and nothing worked - until I tried his suggestion.
Anonymous responded : 1:28am, 6th November 2018 (7 months ago)
It worked
Melissa Cornett responded : 2:31am, 7th November 2018 (7 months ago)
It worked perfectly and Im so happy :)
Anonymous responded : 4:32am, 15th November 2018 (6 months ago)
Davids solution worked perfectly! I was on my last straw with these things! Thank you so much!!
Pads responded : 2:37am, 19th November 2018 (6 months ago)
David's suggestion to reset the master earbuds worked perfectly..thanks
Maosn responded : 10:41pm, 27th November 2018 (6 months ago)
How do you disconnect them from eachother
Anonymous responded : 3:57pm, 30th November 2018 (6 months ago)
Im trying that too. But it wont work for me. I hear the chime everytime, but it only pairs the left ear everysingle time. The right ear just turns on. I want my $30 back sound mates
shay sims responded : 6:19am, 1st December 2018 (6 months ago)
I try everything and its still not working .. I want my money bk !!!!
Anonymous responded : 4:56pm, 10th December 2018 (5 months ago)
i tried all of that in it still dont work
Jason responded : 7:55pm, 11th December 2018 (5 months ago)
David October 18th. THANK YOU I looked everywhere online even YouTube had nothing that worked. follow your instructions to a tee they are paired and I can finally hear out of both.
Anonymous responded : 6:06pm, 18th December 2018 (5 months ago)
I still cant get them to work!!
Pablo responded : 10:07pm, 24th December 2018 (5 months ago)
The Davi's response was OK for me. THANK YOU!!!
Anonymous responded : 2:17am, 26th December 2018 (5 months ago)
When I press both buttons after the pairing prompt, it just pours off. I never hear any chimes. What am I Missing?
Anonymous responded : 3:35pm, 26th December 2018 (5 months ago)
Every time I press them they switch off and don't reset
Anonymous responded : 8:51pm, 27th December 2018 (5 months ago)
i have tried all of that it still doesnt work.
Romi responded : 1:10am, 28th December 2018 (5 months ago)
I just tried the steps mentioned above and they worked. But there was something missing in those steps. Here's the complete set of steps that I performed...

1. Important - Turn off bluetooth from all devices that your earphones can possibly connect to ... usually your phone or any other playback device that you're trying to pair the earphones with.
2. Now reset the Master Earbud (usually the right one, I think ... it was the right one for me anyway) the following way.
a. Turn both of them OFF.
b. Turn both of them ON simultaneously.
c. I think this is the missing piece in the steps above - Hold down the buttons on BOTH the earbuds for 2 seconds or so but basically, only till the time that they DO NOT power off. REMEMBER, they should NOT power off. Actually, I'm not completely sure if this step really does anything.
d. Now, quickly press the button 2 times on the master earbud (the right one for me) until you hear a chime in that ear ONLY.
e. That's it. Turn on your phone's bluetooth and connect to the earbuds ... it should connect to both the earbuds.
midge responded : 1:09am, 31st December 2018 (5 months ago)
Thanks Romi! I finally hear music in both sides, now how do you save the setting?
Anonymous responded : 2:00pm, 31st December 2018 (5 months ago)
Romis solution was the only one that worked for me. Not bad fir $20, just a pain to connect
JP Ezra responded : 10:59pm, 31st December 2018 (5 months ago)
To re-pair your Tzumi Sound Mates headphones follow these steps.
1. Make sure both earbuds are off
2. Turn off Bluetooth on any device they connect to.
3.hold the multifunction button on both earbuds. Do not stop holding once they turn on. CONTINUE TO HOLD until you hear a chime.
4. Press twice quickly on the earbud you want to use for pause and phone calls.
5. Turn Bluetooth back on for the device they are connected to. You may have to forget the device and re pair them to the device they are used on.

After hours of messing with them I finally figured out how to do it. May this knowledge be of benefit to you.
Princeton2u responded : 2:45am, 1st January 2019 (5 months ago)
I had the same issue I was threatening to take my earbuds back I looked everywhere. finally I found this site Bluetooth doctor and thank God there was someone in here I just tell you ROMI she helped me so much so I thank you for that and I'm going to give everyone looking for this solution heads up. I'm on a Samsung j7 Sky Pro and I noticed that the issue pairing earbuds to this phone is quite Universal in other words when you're looking for a fix for this issue you can pretty much bet that any Bluetooth earbuds connecting as true Wireless they all the same, in other words stop over-exerting yourself if you were anything like me searching around like a chicken with his head cut off I advise you to stop and take the advice from this page because it's all about the Bluetooth version and as for the earbuds they all connect the same way pretty much and the only thing really what you need to do is continue to hold the power button down without letting up you do this right through the pairing procedure keep holding down even while it's in its pairing stage with both of your thumbs on those power buttons on both earbuds and all of a sudden you'll hear a voice or a chime, it was a voice in my instance and they both connect anyway that's my suggestion
Anonymous (i have a big problem) responded : 5:12am, 4th January 2019 (5 months ago)
My Tzumi SoundMates arent working. I literally try every single thing in this page and nothing works!
When I'm turning them one and pairing them everything is ok until I connect them via Bluetooth to my iPhone, in the Bluetooth list it appears 2 Tzumi SoundMates and it only let me pick one and the random I choose is in the only one I can hear it.
I dont know if Im being clear but the problem is that I can only connect 1 at a time on my Bluetooth.
I hope someone can help me because I spend $55 on this thing that doesnt work.
Anonymous responded : 12:17am, 5th January 2019 (5 months ago)
The steps from David's post worked perfectly. I finally got them to pair together. Make sure to completely turn off your bluetooth and unpaired from your phone before trying. Hope this helps!
Kenneth responded : 11:45pm, 5th January 2019 (5 months ago)
Davids solution on getting both Tzumi earbuds to work at the same time on my IPhone X worked after trying other solutions. Turn off Bluetooth on your phone before resetting the Master earbud (the right ear) that is if you have changed your primary while trying to solve the problem. If you have just change it back. Thanks David
ryan havens responded : 3:15am, 22nd January 2019 (4 months ago)
sterling's way to restart the headphones worked and i'm thankful I looked on here. thank you!
Anonymous responded : 1:42am, 23rd January 2019 (4 months ago)
I'm having the same problem. I got these just yesterday and they worked fine. Until today, only one would work. How do I fix this? If someone told me how, I would greatly appreciate it. I've tried all the steps and nothing seems to work.
Sebastien responded : 6:00pm, 7th February 2019 (4 months ago)
Post from David responded : 8:00pm, 19th October 2018 totally worked! Thanks :)
Christopher Jones responded : 5:49pm, 9th February 2019 (3 months ago)
Thanks this saved the day! now they both work
James responded : 3:41am, 20th February 2019 (3 months ago)
I've tried each of the solutions on this board, but nothing works. The left bud doesn't make any tone at all (no power on, no tone, nada). The only reason that I got these in the first place was because all of the apple buds were sold out. I should have just waited and not wasted $45 on this cheap-ass knockoff. Oh well, you get what you pay for.
Dory responded : 2:40am, 21st February 2019 (3 months ago)
The answer from Sterling up there worked perfectly!!! I had tried everything and was ready to return them! Thanks!
Joel Mercado responded : 3:15pm, 25th February 2019 (3 months ago)
Work for me. Thank you very much, I was think if I'd return it!
Tim Duran responded : 5:26pm, 8th March 2019 (3 months ago)
Completely worked
Francisco javier responded : 4:25am, 9th March 2019 (3 months ago)
Excelente!!!funciono de maravilla..gracias a la solucion de Ezra...
Solo se oia de lado derecho...al seguir las instrucciones 2 veces de lado izquierdo..y ok
Liz responded : 3:34pm, 6th May 2019 (3 weeks ago)
THIS is the one that worked for me. Holding them down AFTER they turn on, you'll hear a chime, then they'll BOTH chime and then I was connected again!

To re-pair your Tzumi Sound Mates headphones follow these steps.
1. Make sure both earbuds are off
2. Turn off Bluetooth on any device they connect to.
3.hold the multifunction button on both earbuds. Do not stop holding once they turn on. CONTINUE TO HOLD until you hear a chime.
4. Press twice quickly on the earbud you want to use for pause and phone calls.
5. Turn Bluetooth back on for the device they are connected to. You may have to forget the device and re pair them to the device they are used on.

After hours of messing with them I finally figured out how to do it. May this knowledge be of benefit to you.
Frustrated2theCore responded : 4:15am, 16th May 2019 (2 weeks ago)
I am having thee same problem in 2019!!! Just bought these from JCP and they were working perfectly until about the 5th song, the right earbud went silent. I thought to charge both and after about 15 minutes, the red light stopped flashing and turned solid, I figured they didnt need much charging. Turned my Spotify back on and only the left side earbud worked!!! I can still pause/play and redial in the right, just no sound comes out. I even tried master resetting and assigning the left as master earbud, and back and forth, the right one still doesnt not work for sound at all!!! Im at my wits end, brand new and deemed trash!!!! Returning them tomorrow ASAP!!!
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