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My Tzumi Soundmates V2 right earbud won't work.

This question relates to connecting a Tzumi SoundMates v2 BUY NOW to a LG BUY NOW

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So one day my right earbud working then slowly the sound went down on them, were there was no equal balance in sound then soon it completely stop giving sound (I don't have the power button on my case like everyone else so that can't help). Please help.
Question by Kaltuma 4:45pm, 20th November 2021

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