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My Tzumi SoundMates v2 will not charge, and are stuck at 10%.

This question relates to connecting a Tzumi SoundMates v2 BUY NOW to a Lenovo 300e ChromeBook BUY NOW

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I bought my Tzumi SoundMates v2 about a week ago, and they've been working just fine, until about 3 days ago, when they stopped charging completely. I know that the case is fully charged, and it flashes green when plugged it, even though I know that I turned the headphones off. The headphones also no longer turn on or off by themselves, and I have to do it manually. I'm not sure what the problem is, I've looked through the other questions and there doesn't seem to be anyone else having the same problem.
Question by Ryder 1:37pm, 5th October 2021

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Chris (Admin) responded : 1:32am, 7th October 2021 (1 week ago)
So if you manually try to turn on the buds they light up ?

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