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My Tzumi SoundMates v2 will not charge, and are stuck at 10%.

This question relates to connecting a Tzumi SoundMates v2 BUY NOW to a Lenovo 300e ChromeBook BUY NOW

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I bought my Tzumi SoundMates v2 about a week ago, and they've been working just fine, until about 3 days ago, when they stopped charging completely. I know that the case is fully charged, and it flashes green when plugged it, even though I know that I turned the headphones off. The headphones also no longer turn on or off by themselves, and I have to do it manually. I'm not sure what the problem is, I've looked through the other questions and there doesn't seem to be anyone else having the same problem.
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Question by Ryder 1:37pm, 5th October 2021

There is 1 response to this question

Chris (Admin) responded : 1:32am, 7th October 2021 (1 week ago)
So if you manually try to turn on the buds they light up ?

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