Bluetooth Doctor Your resource for Bluetooth Troubleshooting and Technical Support
Follow question

Noise during phone conversation with Storite BS19c headset

This question relates to connecting an UNBRANDED BS19C Sports Headset BUY NOW to an Asus Zenfone 3 ZE520KL BUY NOW

Other users are having problems with these devices!   Be sure to check out similar posts in case they had the same issue

There are 6 other questions relating to the UNBRANDED BS19C Sports Headset - click here to view.   1 of the answers include responses marked as solutions.
During telephone conversations, noise in the BS19c earphones is higher than the voice of the correspondent.
Even with minimal volume the noise does not decrease.
Thanks for the prompt reply I hope to to fix my problem.
Do not hesitate to contact me if you need further details.
Question by Sergio Milanese 10:57am, 6th November 2017

There are 6 responses to this question including 1 solution

Colin (Admin) responded : 11:37pm, 7th November 2017 (2 years ago)
Has the headset always done this ? And what about pairing to someone elses phone, does it do it on theirs as well ? Please let us know!

Sergio Milanese responded : 9:06am, 8th November 2017 (2 years ago)
Since noise does not occur by listening to music, but only in phone conversations in the headset of those who do not have the BS19C connected to the smartphone, be it the caller or the called. The BS19C has been tested with a variety of phone providers (Wind, 3, Tim and Vodafone) and Zenphone 3, Huawei P7, P9, Iphon4). In all these conditions the noise was always present at the same level.
Thanks in advance for your help. Do not hesitate to contact me if you need more details.

Pedro (Admin) responded : 10:32am, 8th November 2017 (2 years ago)
I'm not quite sure what you mean when you say by those who do not have the BS19C connected to the smartphone, be it the caller or the called ? Can you clarify ?

Sergio Milanese responded : 6:59am, 9th November 2017 (2 years ago)
You have two smartphones connected between them via GSM or VOIP (whatsup), the phone with BS19C works well while the other has noise overwhelming the voice.
No matter who is calling or who is called and regardless of your phone provider or hardware brand.
Just unplug BS19C and the noise disappears from the connected smartphone.
Thanks for your help.

John (Admin) responded : 9:38am, 9th November 2017 (2 years ago)
Thanks for clarifying Sergio. This is a very unusual problem and it certainly seems that you've done all the obvious things to troubleshoot it. When you mentioned the various phones you have tested the device with, I assume you mean devices that the BS19c is connected to (not phones at the other end of the conversation)? If so that would seem to rule out any phone or operating specific possible issue and I can only conclude its a fault with the headset.

I've heard of something somewhat similar once occurring with bad/obstructed noise cancellation in a headset but to my knowledge these don't have that.

Sergio Milanese responded : 7:51am, 12th November 2017 (2 years ago)
SOLVED !!!!!
The problem was due to the sensor of my neighbor's weather station that generated frequencies (wifi) interpreted by BS19c as noise.
It was enough to change the connection channel of the weather sensor and the incident magically disappeared.
Another problem I do not know how to fix is the low noise level in the BS19c earphones even when both the smartphone and the same BS19c have the maximum volume.
Thanks for your help.

Didn't fnd the answer you needed?   We have links to similar questions below that can help!

Can you contribute an answer to this question?

If you can assist the users problem you can quickly respond by completing the fields below to respond.

Other questions relating to UNBRANDED BS19C Sports Headset

We don't have any solutions for this product yet BUT there are solutions for other products by the same brand which may be able to help you ?!

Can you help other users with UNBRANDED BS19C Sports Headset devices that have a problem outstanding?

< Back to questions list

Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.
This fathers day get Dad something he'll really love!