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Blackweb BWA19AAH01C : Not charging correctly

This question relates to connecting a Blackweb BWA19AAH01C BUY NOW to a Samsung Galaxy S8 BUY NOW

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The charging dock charges fine and will fully charge, but when the ear buds are places in the charging dock they fail to charge. No light comes on to indicate that they have been detected in the dock whether it is plugged in or not. I have checked the charging connectors of the ear buds and the dock to clear any debris that may be in the way but this still doesn't fix the problem. I've tried adjusting the way they sit in the charging dock but this does not help either.
Question by Jamie Nash 7:51pm, 24th October 2019

There are 2 responses to this question including 1 solution and 1 other deemed noteworthy

Andy (Admin) responded : 10:34am, 28th October 2019 (7 months ago)
You've done about as much as you can do without invalidating your warranty, assuming they are within warranty. I would take them back to be exchanged.

Jamie Nash responded : 10:35pm, 28th October 2019 (7 months ago)
Thanks Andy, I'll take them back as soon as I get the chance.

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