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One earbud isnt connecting

This question relates to connecting a Travelocity Platinum Bluethooth True wireless stereo earbuds BUY NOW to an Apple iphone7 BUY NOW

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I bought the Platinum Series True Wireless Stereo Earbuds and i cant seem to connect both at the same time.
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Question by brae 9:24pm, 6th January 2019

There are 3 responses to this question

John (Admin) responded : 3:07pm, 10th January 2019 (2 months ago)
Are you sure you paired both buds together BEFORE trying to pair to your phone? This is a common cause of this issue.
brae responded : 10:47pm, 10th January 2019 (2 months ago)
How do i pair the buds together????
John (Admin) responded : 9:37am, 11th January 2019 (2 months ago)
Can you confirm with a url to an image online what your exact model look like ? There are many similar versions of this product and clarification with a photo would be very useful.
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