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One earbud not turning off

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iphone7 BUY NOW

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One of my earbuds flashes red and blue, and when i try to turn it off it doesnt turn off at all but rather plays a tritone noise, this has never happened to me before and i dont know why its happening, please help
Question by Matthew Z 10:54pm, 5th February 2019

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Matthew Z responded : 10:57pm, 5th February 2019 (2 weeks ago)
The earbud also refuses to turn off when put in the case

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