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One of my Tzumi Sound mates wont charge

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone 7 Plus BUY NOW

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One of my sound mates will not charge. I charged the case for a whole night with the soundmates in it and one of them was fully charged as indicated by the LED light. But the other bud was dead. Can anyone enlighten me as to why this is happening?
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Question by jackie 11:36pm, 5th February 2019

There is 1 response to this question

Colin (Admin) responded : 1:25am, 11th February 2019 (6 months ago)
We've had others report this but don't have any solution right now, we will share if we discover one

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