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one of the bluetooth sound mates headphones are not charging

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone X BUY NOW

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When the bluetooth sound mates are put into the charging block the one headphone will have a red light appear meaning its charging for the other one on the other hand doesn't do anything and when I take them out to see if it charged it wont turn on meaning it wasn't charged. I have looked everywhere to find out how to fix this problem but its not working if someone knows what to do that would be amazing
Question by joyce 1:22am, 20th March 2019

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John (Admin) responded : 10:30am, 24th March 2019 (2 years ago)
We don't have a solution for this I'm afraid. If anyone reading has any tips please share!

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