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Travelocity Platinum Bluethooth True wireless stereo earbuds : Only 1 earbud works

This question relates to connecting a Travelocity Platinum Bluethooth True wireless stereo earbuds BUY NOW to a Samsung Note 8 BUY NOW

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I have a pair of travelosity earbuds the left ear bud connects and I can hear music but the right ear bud does not work, no sound comes out, if I press the button on the right earbud, I hear a beep but no sound.
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Question by Michael McKay 8:17pm, 2nd March 2020

There are 2 responses to this question

Chris (Admin) responded : 11:20pm, 4th March 2020 (3 months ago)
Are you sure you paired both buds together BEFORE trying to pair to your phone? This is a common cause of this issue.

Michael McKay responded : 12:41am, 5th March 2020 (3 months ago)
I don't think I have paired the 2 together, unfortunately I threw away the box it came in. Do you know how the pairing is done?

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