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Travelocity Platinum Bluethooth True wireless stereo earbuds : Only one earbud is connecting

This question relates to connecting a Travelocity Platinum Bluethooth True wireless stereo earbuds BUY NOW to an Alcatel One Touch BUY NOW

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When I try to follow the directions on pairing my earbuds, only one connects. I am holding down both earbuds for 6 seconds (as the directions state) but the right one is blinking blue and red while the left one stays blue. The right one is the only earbud connecting.
Question by Hannah 7:28am, 13th July 2019

There is 1 response to this question including deemed noteworthy

Pedro (Admin) responded : 11:58pm, 19th July 2019 (11 months ago)
It sounds like the left one has connected already alone before the right one had a chance to pair with it. Delete the pairing on the phone and go over the procedure to pair them to each other. Only once both have the ready signal attempt to search and pair with the phone. Let us know how you get on.

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