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Oppo A16S : mobile paired but not connected to Dell desktop

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As above, I have an Oppo A16s mobile that is paired with my DELL Optipplex 3010 but will not show connected

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Question by David Brownstone 6:35am, 14th May 2023

There are 5 responses to this question including deemed noteworthy

Colin (Admin) responded : 11:58pm, 14th May 2023 (4 weeks ago)

Please give more information, specifying exactly the steps you undertook to try and pair the devices together along with what feedback the devices gave (lights/sounds) and any error msgs either side reported.

David Brownstone responded : 6:47am, 15th May 2023 (4 weeks ago)

As I stated my mobile is paired but the PC and the mobile both show "Not Connected". Tried every suggestion on the web + a factory reset on the phone. No joy. Can you help?

Colin (Admin) responded : 1:48pm, 15th May 2023 (4 weeks ago)

When you say that it "is paired" what is that based on, please give more details as to why you believe it is paired.
Also what version of Windows do you have ?

David Brownstone responded : 3:05pm, 15th May 2023 (4 weeks ago)

My mobile is paired already -the PC and the mobile both say it is so! I have unpaired and paired again several times I get a code to verify each time - Bluetooth on the PC and on the mobile still say "Not connected" - I am using Windows 10 with no bluetooth board, a UB400 Bluetooth dongle and an Ethernet to the web. Every remedy mentioned on the web has been tried Too many to list - to no avail - Now in the hands of TP-Link engineering Dept. to see if they can sort out the reason

David Brownstone responded : 8:42am, 22nd May 2023 (3 weeks ago)

This response was highlighted as particularly noteworthy

Problem partly resolved. The UB400 dongle was not properly installed - had to load software from TP-Link web-site CSR Harmony Wireless Software Stack to properly install dongle- pix send OK from my Oppo A16s mobile to DELL Optiplex 3010 PC and back but don't know yet if Windows next update will reverse the dongle settings and I will have to Uninstall CSR softare and re-install it.
What did we we do before computers, eh?

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