Information Request for Otium Beats We've had numerous reports of this failing to stay powered on when not on charge. Has anyone found a solution for powering the devices again or have you concluded it was a faulty device ? Please get in touch if you can assist!
So my otium headset just cut out while I was listening to music, now when I turn them on they dont stay on, not even for a second. What do I do?
- Question by Dustin Rainville 7:31pm, 20th November 2018
There are 10 responses to this question including deemed noteworthy
Andy (Admin) responded : 3:51pm, 25th November 2018 (3 years ago)
The obvious thing would be the battery but you are sure it isn't this ? Please confirm what happens when charging... does this process go as expected ?
Dustin Rainville responded : 1:23am, 26th November 2018 (3 years ago)
Yeah it charges perfectly fine and does stay on for short intervals, but when I make a small little movement of my head it turns itself off. This is without the whole power off business. And this also just started randomly one night.
Chris (Admin) responded : 11:50am, 26th November 2018 (3 years ago)
Is this to do with movement and a bad cable perhaps? Don't put them on your head, keep them on a stationary service, get them playing and then move them a little. Does this alter their activity ?
Chris (Admin) responded : 8:22pm, 3rd April 2019 (3 years ago)
Dustin, do you still have a problem? One thing to check, have you tried resetting by pressing and holding the power button for 8 seconds when they are on charge ?
Michael G responded : 2:31am, 11th May 2019 (2 years ago)
I'm having the same problem and tried all these. Light is blue when I plug it in and it has been charging all day, yet somehow they keep turning off and wont even turn on anymore. Theyre relatively new and were working perfectly until literally tonight.
G responded : 4:12pm, 13th September 2019 (2 years ago)
Exact same issue. Charges fine, the turns on. When the battery dies, you get three audio queues that it will be shutting down. In this case, there is no queue, it just stops working after 30-60 seconds. When it stops working, it will turn back on and say "Power On, your headphones are connected", then 30-60 seconds later, it stops again.
DBlott2 responded : 3:58am, 31st October 2019 (2 years ago)
All of that stuff is happening to my earbuds set also. any answers to my problem? can I get another pair for free by the company?
Colin (Admin) responded : 9:39pm, 2nd November 2019 (2 years ago)
DBlott2, depends totally where you purchased, if in warranty still, if you have proof of purchase etc.
Minus8 responded : 4:31am, 3rd November 2019 (2 years ago)
Does anyone have an actual solution to this problem? Anyone at all?
Luis (Admin) responded : 4:45pm, 5th November 2019 (2 years ago)
Here is a possible solution, as its the official reset procedure for this device...
1. Long press the power / multi function button of the headphones for 3 when you are charging the headphones - wait at least 10 seconds having plugged in to charge before doing this 1b: Does the red and blue light flash three times? If so now charge the headphones for 4 hours. 2: When you know you have a charged headset turn on the mobile phone bluetooth and delete all the devices you have connected (including the headphones) 3: Attempt to pair the headphones again by having them turned off then holding down the power / multi function button for around 6 seconds. At this point a flashing blue light should appear and you should be able to find the headphones on your device.
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