Bluetooth Doctor Your resource for Bluetooth Troubleshooting and Technical Support
 
Follow question

Parrot MKi9200 : Bluetooth disconnects after phone call

This question relates to connecting a Parrot MKi9200 BUY NOW to a Samsung galaxy s20+ BUY NOW

Other users are having problems with this device!   Be sure to check out similar posts in case they had the same issue

There are 5 other questions relating to the Parrot MKi9200 - click here to view.   2 of the answers include responses marked as solutions.
My s20+ connects to my MKi9200 and works fine for making and answering calls, streaming music and voice navigation.

The problem I'm having is it seems every time I end a phone call, the bluetooth disconnects. I can reconnect by switching off the bluetooth on the phone and turning it back on.. then tap on Parrot under paired devices and it reconnects. On occasion it will either disconnect while streaming music, most times the Parrot screen will show a "Network OK" message.

If I end the phone call and hang up, it doesn't seem to disconnect as often, if the party I'm talking to hangs up, is when the disconnected message shows up on the Parrot screen. It's still showing my phone, just a "disconnected" message requiring me to switch off the bluetooth on the s20+ and then back on and reconnect.

Any thoughts? I have cleared the cache for the bluetooth on the phone. Should I try to do the factory reset on the Parrot??
-
Question by Dave 8:05am, 17th October 2020

There are 2 responses to this question including deemed noteworthy

Colin (Admin) responded : 8:10pm, 18th October 2020 (4 days ago)
The more advanced parrot devices like this model have updatable firmware. This sounds like a similar problem that I heard was rectified by firmware updates.

Are you able to follow the parrot advice on this and check/update your firmware ? You can reach Parrot via https://support.parrot.com/
Let us know if this helps at all.

Dave responded : 9:13pm, 18th October 2020 (4 days ago)
I tried a year or two ago to do the firmware update, but I think it turned out I had the only update available or it was the version that couldn't be updated. I did just try to go to advanced settings and do the factory reset, it lets me go as far as to start the reset progress but then puts a warning message on my parrot screen asking me if I really want to erase all information and no matter what I do or try, I can't get it to proceed passed that warning message. It worked great with my Galaxy s8, so I'm thinking there's a clash with the newer technology of the s20?

Didn't fnd the answer you needed?   We have links to similar questions below that can help!

Can you contribute an answer to this question?

If you can assist the users problem you can quickly respond by completing the fields below to respond.

Other questions relating to Parrot MKi9200

Other questions that have solutions that may be able to help you ?!


Can you help other users with Parrot MKi9200 devices that have a problem outstanding?






< Back to questions list

Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.
Need help finding a new Bluetooth device? View our shop