Whenever I turn it on and connect to Bluetooth on the cell phone after a few seconds it turns itself off. What do I do?
- Question by Yan 9:07pm, 4th January 2019
There are 8 responses to this question including 1 solution
Colin (Admin) responded : 3:15pm, 6th January 2019 (2 years ago)
To confirm, you are saying that after a few seconds post pairing the JBL turns itself off ? If you delete the pairing and then start the process over again but don't complete the pairing does it still turn off ?
And charging the JBL makes no difference to the frequency of this happening ?
Mike (Admin) responded : 3:18pm, 6th January 2019 (2 years ago)
What model smartphone are you pairing to out of interest ? We've had other reports of this activity but can you clarify if its pairing to this particular device that causes this behaviour or any device ?
Yan responded : 6:18pm, 6th January 2019 (2 years ago)
If I just turn it on and do not connect on the phone, it stays on 15 sec after the blue light starts
My device is Xiaomi Redmi S2
John (Admin) responded : 8:04pm, 6th January 2019 (2 years ago)
When charging are the lights you see what you would expect ?
Yan responded : 8:08pm, 6th January 2019 (2 years ago)
It charges normally, white light, with 100% light off, when disconnecting from the charger it turns on and stays on . The blue light blinks and I can connect, it works normally, but then it turns off.
John (Admin) responded : 2:13pm, 8th January 2019 (2 years ago)
It turns off almost instantly ? And it always does this? If so that sounds like a fault, I would return if within warranty.
Yan responded : 9:45pm, 8th January 2019 (2 years ago)
I think there is no solution to this problem, I sent back the warranty. Thanks for help
Yan responded : 1:02pm, 22nd September 2019 (1 year ago)
The problem had no solution, I had to send for warranty and was exchanged. Now it works perfectly.
Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.