Whenever I turn it on and connect to Bluetooth on the cell phone after a few seconds it turns itself off. What do I do?
- Question by Yan 9:07pm, 4th January 2019
There are 8 responses to this question including 1 solution
Colin (Admin) responded : 3:15pm, 6th January 2019 (3 years ago)
To confirm, you are saying that after a few seconds post pairing the JBL turns itself off ? If you delete the pairing and then start the process over again but don't complete the pairing does it still turn off ?
And charging the JBL makes no difference to the frequency of this happening ?
Mike (Admin) responded : 3:18pm, 6th January 2019 (3 years ago)
What model smartphone are you pairing to out of interest ? We've had other reports of this activity but can you clarify if its pairing to this particular device that causes this behaviour or any device ?
Yan responded : 6:18pm, 6th January 2019 (3 years ago)
If I just turn it on and do not connect on the phone, it stays on 15 sec after the blue light starts
My device is Xiaomi Redmi S2
John (Admin) responded : 8:04pm, 6th January 2019 (3 years ago)
When charging are the lights you see what you would expect ?
Yan responded : 8:08pm, 6th January 2019 (3 years ago)
It charges normally, white light, with 100% light off, when disconnecting from the charger it turns on and stays on . The blue light blinks and I can connect, it works normally, but then it turns off.
John (Admin) responded : 2:13pm, 8th January 2019 (3 years ago)
It turns off almost instantly ? And it always does this? If so that sounds like a fault, I would return if within warranty.
Yan responded : 9:45pm, 8th January 2019 (3 years ago)
I think there is no solution to this problem, I sent back the warranty. Thanks for help
Yan responded : 1:02pm, 22nd September 2019 (3 years ago)
The problem had no solution, I had to send for warranty and was exchanged. Now it works perfectly.
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