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Travelocity Platinum series true wireless earbuds - only one will connect

This question relates to connecting a Travelocity Platinum Bluethooth True wireless stereo earbuds BUY NOW to a Motorola Moto Z Play BUY NOW

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only one earbud will connect???
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Question by Jordan L Burger 11:17pm, 8th July 2019

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Colin (Admin) responded : 1:38am, 13th July 2019 (1 week ago)
Please give more information, specifying exactly the steps you undertook to try and pair the devices together along with what feedback the devices gave (lights/sounds) and any error msgs either side reported.

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