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QCY T13 keep on disconnecting from phone

This question relates to connecting a QCY T13 BUY NOW to a pixel 4a BUY NOW

My QCY T13 are keeping on disconnecting from ,y phone for several seconds and connecting after several seconds, 1st day i tested it i had no problem with listening music, after one day i tried to listen music on spotify and youtube and my earphones just would disconnect all the time. I've tried to put them in factory setting, but it didn't do anything, please help ;/
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Question by paulina 12:33pm, 27th March 2022

There are 2 responses to this question

Juan (Admin) responded : 11:31pm, 5th April 2022 (3 months ago)
Could this be an interference issue? Does the issue depend on where you are or the distance from the device to it's source ?

paulina responded : 10:19am, 16th April 2022 (3 months ago)
Ive downloaded QCY app and when app found my earbuds they started to connect properly after that one time using app

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