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Right Tzumi SoundMate ear bud is quiet

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iphone5 BUY NOW

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The left ear bud works perfectly fine and both are fully charged but the volume for the right earbud is significantly lower than that of the left. Any advice would be helpful. This problem began this morning when I powered them on to listen to music.
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Question by Cayden 3:56pm, 9th January 2019

There is 1 response to this question

Pedro (Admin) responded : 9:56am, 18th January 2019 (2 months ago)
We've had various other reports of this (have a look at links below or use the site search) but I don't believe a fix so far. Certainly do try and troubleshoot by checking if this is app specific and if it isnt, then try pairing them to another phone/computer, is it the same still ? Finally, its not battery level related is it ? Please do share anything you discover.
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