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Right earbud not working

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPad Mini BUY NOW

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So I got them a long time ago I tried them on and it didnt pair the left earbud doesnt flash or state Bluetooth connecting or pairing. The left one doesn't do anything the right one does flash and says that .
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Question by Angela 11:12pm, 22nd February 2019

There are 2 responses to this question

Mike (Admin) responded : 12:30am, 25th February 2019 (9 months ago)
When you charge them do they both appear to charge properly ?

Angela responded : 3:45am, 25th February 2019 (9 months ago)
Yes they both charge correclty

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