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Tzumi Sound Mates : Right earbud wont charge

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone 5S BUY NOW

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Hello, I have gotten Sound Mates but for some reason the right earbud wont charge. I had it connected to the charger the whole entire night but the left one charges, not the right one. Ive noticed that the left one had a red light at the button and right will to, but after time for some reason the red light will go away while the left one still has the red light. I need help and if you could help me that would be wonderful.
Question by Marcus Hernandez 6:09am, 27th January 2019

There are 4 responses to this question

Mike (Admin) responded : 10:46pm, 28th January 2019 (2 years ago)
Can you check this post and see if it helps? Let us know here.

Core responded : 11:43pm, 23rd October 2020 (3 months ago)
My left sound mate won't charge at all but the right one will I can't get it to work at all it will turn on and say devise paring but a little bit after that it will say power off

John (Admin) responded : 1:30pm, 24th October 2020 (3 months ago)
Core, when charging what lights do they show ? does the charging process look any different to before when both buds were working?
Also out of interest, how long did they both work for, before this issue appeared?

Port responded : 3:58am, 3rd December 2020 (2 months ago)
My earbuds are not charging because the case won't charge so they are completely useless at this point. (Tzumi Sound Mates)

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