responded : 4:08am, 8th August 2018 (2 years ago)
We've had a lot of similar questions and yes it seems a step is missing from the manual, its unlikely your devices are faulty. There is a discussion going on about this here: https://www.bluetoothdoctor.com/question?tzumi-sound-mates-left-ear-not-working
responded : 5:05pm, 9th August 2018 (2 years ago)
Just bought a pair of your ear buds but they wont power up. Not sure what to do.
responded : 3:10pm, 11th August 2018 (2 years ago)
Mike did the other forum post linked above help at all?
responded : 5:33am, 29th August 2018 (2 years ago)
My right earbud also does not work. I no longer have the receipt or packaging. How do I get my money back?
responded : 11:24am, 29th August 2018 (2 years ago)
Rob we can't help with purchase issues but have you looked at the other posts on this device in our forum. Other people with similar problems had various ideas that had helped people.
responded : 1:19pm, 14th November 2018 (2 years ago)
my right one is not working, it has no power, what do I have to do?
responded : 1:51pm, 14th November 2018 (2 years ago)
Andres, see https://www.bluetoothdoctor.com/question?my-tzumi-soundmates-are-not-working-perfectly-like-i-want-them-to.-how-do-i-connect-both-of-them-together-to-play-and-listen-to-music-out-of-both-earbuds and https://www.bluetoothdoctor.com/question?tzumi-sound-mates-left-ear-not-working
responded : 12:48am, 18th November 2018 (2 years ago)
My left one doesn't power up and i left charging for about 2hrs.
responded : 12:14am, 28th December 2018 (2 years ago)
Same thing is happening to me and i just bought them, the righ one will not power on at all and i have charged them
responded : 11:51am, 28th December 2018 (2 years ago)
Please ensure that you have read the article marked in the 'troubleshooting tips' box at the top of the page that relates to the power led's on the buds and charger and ensure that you understand the meaning of these light patterns.
responded : 7:51pm, 3rd January 2019 (2 years ago)
Ive come to the conclusion that these are a bag of dog crap
responded : 5:26pm, 17th January 2019 (2 years ago)
None of these answers from the admins are addressing the real issue. It is not a pairing issue, it's a power issue! I got these as a Christmas gift and have used them very, very minimally and the right one will not even power up anymore. These things seem to be basically junk.
responded : 5:50pm, 24th January 2019 (2 years ago)
I had opened the case while it was still plugged in took them out tried to turn them on dropped them back in disconnected from power and a light appeared. Plugged them back in and they started charging. Since no one from support knows how the hell to do it I just tried stuff. Hope this helps
responded : 6:04pm, 24th January 2019 (2 years ago)
Thanks so much for sharing Shivahn ! Anyone else have luck with this tip ?
responded : 5:53am, 11th February 2019 (2 years ago)
I bought mine and used them that night and the next day at the gym. I left them at home charging and went to turn them on at the gym and only the left one would power on. When I put them in the case the earbuds will flash red but when taken out only the left will power on. Ive tried about everything
responded : 7:00pm, 15th February 2019 (2 years ago)
Has anyone figured this out? Mine look like they are both charging, but only the right one will power on? I'm not sure what to do and all I see is help w/ how to pair them. that is not the issue, it won't power on in order to pair. Very frustrating!
responded : 11:32pm, 24th February 2019 (2 years ago)
My right earbud won't power on at all, it shows that it is charging but when I pull it out and hold down the button it doesn't power on, the left earbud is just fine and will power on and try to pair but of course it can't with out the right one, I just got them 2 months ago and have never dropped them or got them wet or anything like that, so why is this happening? everywhere I try to look I see people with the same problem but no solution to it, I have had a pairing problem in the past and I know that that isn't what this is I am close to returning them please help ;-;
responded : 3:17am, 25th February 2019 (2 years ago)
I found a solution! I don't know if this is what to do but it worked for me. I plugged my case in and charged it with the earbuds inside then waited about 4 hours (I don't know if I needed to wait this long but, I did) then when I came back to suffer defeat and try one more time before giving up, they both powered on and worked! So yeah :) hope this helps
responded : 3:05pm, 28th February 2019 (2 years ago)
I put the buds in the powering box and only my left one will charge, the light for my right one wont come on but ever once in awhile if i have the box siting just righ with only one bud in it will charge, think this is dumb and i regret buying this, wast of money.
responded : 1:02am, 1st August 2019 (1 year ago)
Right on will not Power on
responded : 7:57pm, 29th August 2019 (1 year ago)
My case will not charge, no light comes on... And buds don't charge.
Not happy with this product at all
responded : 6:03am, 26th September 2019 (1 year ago)
This product would be ok for the price, however 7 months after initially having the issue of unpairable earbuds because one will not hold a charge I have to conclude that this company makes dog sht products. Will never purchase from them again. Honestly though how hard is it to have an idea about how to operate your own products. The minds behind this dumpster fire should be ashamed.
responded : 1:29pm, 26th September 2019 (1 year ago)
My right earbud wont turn on on tzumi soundmates and the led on the right one wont turn on at all. Any suggestions?
Jessie Annette Myers
responded : 11:12pm, 7th October 2019 (12 months ago)
Run them over with your car, buy a different pair
responded : 12:33am, 4th December 2019 (10 months ago)
My left earbud the light wont turn on. I can't tell if it is broken or what
responded : 4:00pm, 4th December 2019 (10 months ago)
Gbdhdb; have you checked the 'troubleshooting tips' box at the top of this page? It links to various confirmed solutions for others that had similar sounding issues
Reginald Wallace Jr
responded : 4:54pm, 29th December 2019 (9 months ago)
Same right earbud issue. I get the impression you administers a sitting back laughing every time you say, "check troubleshooting ". Its shameful that you have no clue about your own product. You're on my list of DON'T BUY now!
responded : 8:04pm, 3rd May 2020 (5 months ago)
Try to clean connectors using a slightly wet Q-tip, it worked for me.
responded : 5:01pm, 14th August 2020 (1 month ago)
This is a really old thread, but I actually solved the issue. I do believe they are very unprofessional for not understanding their own product, but what I did is rotate the magnetic part of the earbud (on the right one) to align with the charging magnet in the base. That fixed it and theyre both charging now.