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Right SoundMate is not detected by the phone nor his other left partner

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy J7 BUY NOW

Other users are having problems with these devices!   Be sure to check out similar posts in case they had the same issue

There are 279 other questions relating to the Tzumi Sound Mates - click here to view.   39 of the answers are marked as solutions.

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Troubleshooting tips
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I have the devices tzumi sound mates the left partner did not want to work not the only reason when I activated the bluetooht did not appear until I searched for another phone and if I detected it and I could pair it with the right but unintentionally with my phone I connected to the left companion and I had to connect it to the right that is the command but now the right does not detect it and I do not know what to do because I can not pair it twice and it does not sound to match and the problem I have is that my Samsung phone does not detect the right partner and I can not match the other just turn on and more nothing
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Question by Abraham 9:55pm, 2nd January 2019

There is 1 response to this question

Mike (Admin) responded : 5:38pm, 6th January 2019 (2 years ago)
This is a common problem others have reported. Check the troubleshooting tips box up top of this page and/or some of the marked solutions at the bottom of the page.

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