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Tzumi SoundMates v2 : Right side won't stay on

This question relates to connecting a Tzumi SoundMates v2 BUY NOW to an Apple iphone 8+ BUY NOW

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The charging box will stay charged up when plugged in, the left ear bud will stay charged too but the right ones light turns on when in the box but won't seem to charge. When I take them both out they pair and connect but the right one does after 4 seconds and then wont light up or anything.

Why won't it charge and why won't it stay charged when the charging box and other bud charge fine?
Question by Robert 11:03pm, 13th April 2021

There is 1 response to this question including 1 solution

Luis (Admin) responded : 1:07pm, 14th April 2021 (3 weeks ago)
This sounds like a fault with the right side one and it's internal battery I'm afraid. I would check with your retailer if exchange is possible.

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