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Rockville PPA50 Preamp with Bluetooth : Can't Pair

This question relates to connecting a Rockville PPA50 Preamp with Bluetooth BUY NOW to a HP laptop, Bluetooth on BUY NOW

I would turn the PPA50 bluetooth on, then stream music from Amazon on my laptop. It worked perfectly, although the laptop never recognized the PPA50. It recognized my Bluetooth headphones, my other laptop if it was on, and my Vitamix blender. Now i can't get my stereo to play the streamed music at all.
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Question by James Thomas 5:13am, 22nd May 2021

There are 8 responses to this question including 1 solution and 2 other deemed noteworthy

Chris (Admin) responded : 4:58pm, 24th May 2021 (4 weeks ago)
I don't fully understand. You are saying that your HP could previously stream to the PPA50 even though it wasn't recognised? What do you mean by that exactly? Surely it was paired.

James Thomas responded : 6:52am, 25th May 2021 (4 weeks ago)
Yes, I'm sure the HP laptop on the PPA50 were paired when my stereo components were playing the music I was streaming. I didn't see that the HP (perhaps more accurately the infernal Windows 10) ever listed the PPA50 as recognized, but I have no idea what it would call that component. I did see "audio" listed as recognized, but only after I couldn't get music from my system. Right now I'm streaming music on my HP, the PPA50 has Bluetooth enabled, but is silent. The HP lists "Audio, connected music". Connected to what? My system plays CDs just fine. I don't see that I'm doing anything differently from when it worked correctly

Mike (Admin) responded : 1:54pm, 26th May 2021 (4 weeks ago)
If you right click the volume button in the bottom right of the screen and select "sound setting" and then select "manage sound devices" you will see all the items listed on the device. Hopefully it's present there ?

James Thomas responded : 5:58am, 27th May 2021 (4 weeks ago)
It showed "high definition speakers," but I think it was referring to my laptop speakers. It would have no way of knowing speakers are part of my audio system, I don't think. Anyway, still no pairing.

Luis (Admin) responded : 1:47pm, 27th May 2021 (4 weeks ago)
You do have a way to confirm, because when you go into this "manage sound devices" screen each device listed has a TEST button next to it. So you can rule out other devices listed. You can also rename the devices, in a different "device properties" screen which is very useful because they do as you mention have rather unclear names as standard.

James Thomas responded : 4:08am, 29th May 2021 (3 weeks ago)
I did that and it confirmed my suspicions that "high output audio devices" referred to my laptop's speakers. Headphones, of course, sounded a tone through my headphones. Nothing I did restored the bluetooth connection between laptop and the preamp's built in bluetooth receiver. I will contact the manufacturer of the PPA50 preamp and see what they have to say.

James Thomas responded : 4:55pm, 29th May 2021 (3 weeks ago)
I did that and it confirmed my suspicions that "high output audio devices" referred to my laptop's speakers. Headphones, of course, sounded a tone through my headphones. Nothing I did restored the bluetooth connection between laptop and the preamp's built in bluetooth receiver. I will contact the manufacturer of the PPA50 preamp and see what they have to say.

James Thomas responded : 4:34am, 2nd June 2021 (3 weeks ago)
It showed "high definition speakers," but I think it was referring to my laptop speakers. It would have no way of knowing speakers are part of my audio system, I don't think. Anyway, still no pairing.

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