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Skullcandy Hesh ANC : 100% charge but charging light on in case, no sound

This question relates to connecting a Skullcandy Hesh ANC BUY NOW to a Samsung Galaxy Smartphone BUY NOW

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No sound comes out of the headphones on any device I pair it to. If I touch the 2 metal dots that connect to the charging prongs in the case the left side will work for a few seconds sometimes. Right side nothing works. Phone will say both sides are 100% charged but when in the case the red lights are on indicating charging. They are like 3 months old.
Question by Krissy 8:49am, 12th March 2023

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Colin (Admin) responded : 10:22pm, 19th March 2023 (1 year ago)
So for the first three months they were working fine ? Did anything change in your setup (ie pairing to something new) around the time of the issue starting ?

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