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So when my buds are in the case on the charger or case is charging alone it's always a solid red

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy S8 BUY NOW

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So when my case is in the charger it's a steady red light , when both buds are in said case while it's on the charger I'm still seeing that solid red light. It get this pretty red and blue blink fest from time to time for reason I have yet to figure out... But yeah someone please help!

Okay just so everyone here is aware I resolved the bluetooth/connectivity /'only on ear bud is working by using my Galaxy's 'Dual Device' option allowing me to play both buds at once. Now I don't know why the unpaired from each other but they did.
Question by Victoria Silvermonk 10:02am, 8th November 2018

There are 3 responses to this question including deemed noteworthy

Anonymous responded : 11:22pm, 6th December 2018 (4 months ago)
Disconnect the ear buds from your phone and turn them off them turn them on together and put them in your ear double click the button on both sides til a tone sounds from both headphones
Unknown responded : 5:39am, 26th December 2018 (3 months ago)
I have the same problem. My primary earbud is solid red whether it's charging or not. It doesn't flash it just stays red. I've had them for a while and everything was good but this happened. If you figured what to do please say
Pedro (Admin) responded : 2:08pm, 26th December 2018 (3 months ago)
Have you seen the forum posts with marked solutions that are linked to from the 'troubleshooting tips' box at the top of this page ?
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