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Tzumi Sound Mates : Something else is wrong

This question relates to connecting a Tzumi Sound Mates BUY NOW to a 3M iPhone 6s+ BUY NOW

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I recently purchased a pair of tzumi soundmates, however, only one side of the charging case is functional. The right earbud charges without an issue while the left earbud will not charge. I could turn both of the earbuds on and pair them, but the left earbud would immediately turn off. I attempted cleaning the area around the magnet and holding the earbud in place. The magnet connects the earbud to the case, yet it does not display any indication of charging. What should I do?
Question by Rebecca Andresiunas 5:53am, 18th June 2019

There is 1 response to this question

John (Admin) responded : 2:14am, 24th June 2019 (1 day ago)
What is the light on the left one doing when in the charge case ? Is it red at all ?

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