I recently purchased a pair of tzumi soundmates, however, only one side of the charging case is functional. The right earbud charges without an issue while the left earbud will not charge. I could turn both of the earbuds on and pair them, but the left earbud would immediately turn off. I attempted cleaning the area around the magnet and holding the earbud in place. The magnet connects the earbud to the case, yet it does not display any indication of charging. What should I do?
Question by Rebecca Andresiunas 5:53am, 18th June 2019