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Sound Mates ear buds are flashing red inside of the case

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Amazon Kindle Fire HD 10 BUY NOW

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Troubleshooting tips
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I know the case is charged because when I put the ear buds in there, the blue light comes on. The concern for me is that the ear buds are flashing red when I put them in there. I don't know what that means and I would like to know
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Question by Anonymous 10:08pm, 18th February 2019

There is 1 response to this question

Juan (Admin) responded : 12:38am, 22nd February 2019 (2 years ago)
Have you seen the tips we have shared at the top of the page in the 'Troubleshooting tips' box? There you will find a link that will likely help with this common problem.
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