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LG HBS810 sound plays through phone speaker not the earbuds

This question relates to connecting a LG HBS-810 BUY NOW to a LG K20 Plus BUY NOW

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I can pair, but the sound never gets to the earbuds. It only plays through the phone speaker. Has to be with my phone, because I have tried with another same model headset that works fine on another phone with the same result
Question by Catherine Day 4:22pm, 12th July 2018

There are 5 responses to this question including 1 solution and 1 other deemed noteworthy

Andy (Admin) responded : 11:24pm, 12th July 2018 (6 years ago)
Can you clarify the results of your testing, I don't quite understand what you said about trying another model on another phone

Catherine Day responded : 12:01am, 13th July 2018 (6 years ago)
I tried another identical headset with my phone. I then tried both headsets on a friend's phone. The headsets worked perfectly on my friend's phone. The sound never got to the earbuds on either headset using my phone

Andy (Admin) responded : 2:07am, 13th July 2018 (6 years ago)
Thanks for confirming. So to be sure, you've rebooted your K20? Try deleting other paired items it may have in its bluetooth settings and also check for software updates via the systems settings.

Catherine Day responded : 2:22am, 13th July 2018 (6 years ago)
Thanks! Hard reboot did the trick. I should have thought of that and done it first.

Loretta responded : 3:09am, 3rd April 2019 (5 years ago)
When I receive a call it rings on my phone, not in earbuds. Earbuds work ok other than that. Is there something I can do.

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