Remember to check the problems of other users with these devices! The answer to your problem may lie in other discussions within our forum. There are 74 other questions relating to the Tzumi Sound Mates - click here to view. 7 of the answers are marked as solutions.
Troubleshooting Tips We have some extra troubleshooting tips for Tzumi Headphones / Earbuds Sound Mates and Apple iPhones iPhone devices - click to view
Tzumi Headphones / Earbuds
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
There are apps though that can be installed between two Smartphones that can assist with file transfers!
Sound mates won't turn on
- Question by Abigail kelderman 10:04pm, 4th December 2018
There are 3 responses to this question
Pedro (Admin) responded : 12:05am, 7th December 2018 (3 days ago)
If you are sure that they are placed correctly in their charger and there are literally no lights / functionality at all at any point then it does sound like a hardware issue. It would be odd for both to not power on... are you sure that the charger box is ok ?
Abigail kelderman responded : 12:55am, 7th December 2018 (3 days ago)
Lights on won't turn on
John (Admin) responded : 1:40pm, 7th December 2018 (3 days ago)
Ok well if there are no lights at any point these sound faulty... either the buds or at least the charger which is causing the buds to remain permanently uncharged. I would return to your retailer.
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