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Soundmates won't turn on

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone BUY NOW

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Sound mates won't turn on
Question by Abigail kelderman 10:04pm, 4th December 2018

There are 3 responses to this question

Pedro (Admin) responded : 12:05am, 7th December 2018 (3 days ago)
If you are sure that they are placed correctly in their charger and there are literally no lights / functionality at all at any point then it does sound like a hardware issue. It would be odd for both to not power on... are you sure that the charger box is ok ?
Abigail kelderman responded : 12:55am, 7th December 2018 (3 days ago)
Lights on won't turn on
John (Admin) responded : 1:40pm, 7th December 2018 (3 days ago)
Ok well if there are no lights at any point these sound faulty... either the buds or at least the charger which is causing the buds to remain permanently uncharged. I would return to your retailer.

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