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Taotronics Soundliberty 53 bluetooth earbuds don't connect to laptop Asus Tuf Gaming F15

This question relates to connecting a Taotronics SoundLiberty 53 BUY NOW to an Asus Tuf Gaming F15 BUY NOW

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I recently got earbuds Taotronics Soundliberty 53 (upgraded version) and they are not connecting to my laptop. I mean it can see them and even tries to connect but it says "We didn't get any response from the device". It's interesting because i just got these earbuds from warranty (they have been replaced with new ones), what is more, earlier I had basic Taotronics Soundliberty 53 - it wasn't upgraded version. So I don't think it is a problem with the laptop.

The main difference between basic and upgraded version is that in upgraded version earbuds power on immediately when I open the case and not when they are removed from the case. I would appreciate the help because I have been serching for a solution in Internet for hours and still, it does not work.

Sorry if I made any mistakes above, English is not my first language.
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Question by Wiktor 12:47pm, 21st July 2021

There are 2 responses to this question including deemed noteworthy

Pedro (Admin) responded : 6:16pm, 28th July 2021 (3 years ago)
I'd try resetting them following this procedure :

- Firstly take the earbuds out of the charging case, then place them back again.
- Tap and hold the main multi-function button on both earbuds for around ten seconds until the lights flash three times.
- Now remove the earbuds from their case and they should pair to each other automatically.
- Finally pair them with your device. When the light on the right earbud ashes blue and the left earbud ashes blue and white you are ready to go.

Wiktor responded : 1:42pm, 29th July 2021 (3 years ago)
I tried this and unfortunately it didn't work :(

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