Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates and Apple iPhone X devices - click to view
Tzumi Sound Mates
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
John (Admin) responded : 9:28pm, 29th January 2019 (6 months ago)
Thanks for confirming. These are common problems both discussed with solutions in other posts on the website. Check the 'troubleshooting tips' box at the top of the page to get some recommended links that deal with the problems.
Adam responded : 7:43am, 9th February 2019 (5 months ago)
https://youtu.be/qJO-JNBEXFw watch this video i tried for three hours then i watched this video get them paired and working properly on the fourth try
austin responded : 4:45pm, 26th February 2019 (5 months ago)
y wont the both connect to my music
Bradlee responded : 8:47pm, 27th March 2019 (4 months ago)
So first you shut them both off, turn your Bluetooth off, turn them on at the same time, take out the earbud you want to hear calls out of, double tap its button, turn Bluetooth on and then connect to Tzumi soundmates
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