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The head phones won't stay on

This question relates to connecting an Onn Onb18aa004 BUY NOW to a Samsung Galaxy Smartphone BUY NOW

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The headphones will not stay on
Question by Brian Parmer 6:46pm, 28th February 2019

There are 3 responses to this question

Pedro (Admin) responded : 10:35am, 5th March 2019 (6 months ago)
When you charge them does that process go as you would expect or do the lights suggest it is either not charging at all or charging indefinitely ? How old are they as well ?

Brian Parmer responded : 5:35pm, 5th March 2019 (6 months ago)
The charging process is correct. There about 2 months old

Pedro (Admin) responded : 4:33pm, 7th March 2019 (6 months ago)
If turning them ion and holding down the pair button doesn't keep them on either then it would seem that there may be a power related issue internally. In that case get them exchanged by your retailer as I assume they must be within warranty.

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