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Treblab xr500 wont turn on

This question relates to connecting a Treblab XR 500 BUY NOW to an Apple iPhone 7 BUY NOW

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My headphones are not turning on. Theyll charge and I can reset them, the light turns on. Everything appears fine but they wont turn on. Treblab support is absolutely useless so Im hoping to get help here
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Question by Lee 1:32am, 22nd February 2019

There are 2 responses to this question

Juan (Admin) responded : 12:01am, 25th February 2019 (5 years ago)
When you say you can reset them, this is when charging or off the charger ?

Lee responded : 1:53am, 25th February 2019 (5 years ago)
Its not possible to reset when its off the charger, so Im resetting when its on the charger

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